Technical Support
for Non-Degree Seeking Students
For problems with
Blackboard:
Go to https://blackboard.jmu.edu, and
click on "Test Browser" in the lower right corner. This will
take you to a series of tests that will help you determine if your
computer has all the required software and components to run
Blackboard.
If you do, and are still having a problem,
click on "Help" in the upper right corner of the screen. This
will take you to the JMU Blackboard Support page, where you'll find
lots of resources, tutorial videos, and information to help you
make the most of your Blackboard access.
For problems with the Non-Degree
Seeking Student application:
Email help@collegenet.com for
assistance.
For questions about
your JMU email:
Make sure you have activated
your electronic ID (E-ID) and your JMU e-mail account 48 hours
after your application has been submitted and processed (you will
receive an email informing you that your application has been
processed). You can do this at www.jmu.edu/accounts and click on
"Activate or Change your Electronic ID Password". You will be asked
to complete brief online training in computer security measures,
and then set a password for your E-ID account.
Once that is complete, you
can access your email by going to www.jmu.edu and clicking on "Current
Students" on the left side of the page, and then clicking on "Web
Mail."
If you are still having
difficulty accessing your email, visit http://www.jmu.edu/computing/helpdesk/.
For questions about a
tuition bill:
All student bills are
now online. Notification of these bills is through your JMU email
account. This notification will explain how to log into the system.
QuickPay allows students to make electronic payments using their
credit card (MasterCard, American Express or Discover with a vendor
service charge) OR to pay electronically with a check at no cost.
You can also mail a check to pay your tuition. If you wish to
receive a paper bill for the upcoming academic year, you will need
to fill out and submit the Request for A Paper Bill. See the
University Business Office website for complete details on tuition
billing (http://www.jmu.edu/ubo/billing.shtml).
