• Services
• Get Help
• Accounts
• Computer Labs
• Software
• Training
• Network
• Hardware Purchases & Repair
• Information Systems Applications
• Information
• Alerts & News
• Security
• Policies & Standards
• Forms
• About Information Technology
• IT Planning
• Staff
• Organizational Chart

Faculty and Staff Computing Quick Start

Get Help

• JMU Computing HelpDesk – Hours, contact information, support requests, and more
• Self-Help –collection of frequently requested computing information and resources
• Attend a Technology-Related Workshop - JMU Faculty and Staff have various courses and options to learn more about computing, technology, instructional technology and specific software

Computing News

• System Alerts and Computing News – Keep up-to-date with the latest computing outages, information and concerns

Electronic ID (e-ID) for Access to e-mail, MyMadison, Blackboard, and other JMU Systems

• Electronic ID and password FAQ – what is an electronic ID, frequently asked questions, and more
• Activate, Reset or Change your e-ID password through the Accounts Portal
• Do Not Let Your JMU e-ID Password Expire – Your e-ID password is used to access many authenticated websites and applications, such as e-mail, MyMadison, Blackboard, and more. E-ID passwords must be changed every 90 days.

JMU Exchange E-Mail

• Microsoft Exchange e-Mail – mailbox is automatically created for all faculty and staff; distribution groups, resources, shared departmental mailboxes and calendars may be requested, as well as listservs
• Exchange E-mail FAQs - most frequently asked Exchange e-mail questions
• Connecting to Exchange - from a computer or mobile device
• JMU's Electronic Messaging Policy 1209 – Sets forth responsibilities and principles that direct the use of JMU's electronic messaging systems

Accounts, Access and Service Requests

• Network File Storage – request file storage space; review FAQs, and more
• Web Server - Learn more about and request access to publish to the main JMU web (www.jmu.edu), secureweb, web.jmu.edu and people.jmu.edu web servers
• Educ - Learn more about and request access to publish to a Linux web server
• Forms – Online requests for various computing services

Information Systems and Applications

• Information Systems – Access to Information Systems, such as Human Resources, Student Administration, Finance, University Advancement and more
• MyMadison - Student Center (Class Registration System, FAQs, tutorials), Academic Center, Employee Center ( payroll, leave, training, personal information, emergency notification, FAQs, tutorials) and much more
• Blackboard, JMUTube, MDID - learn more CIT’s offerings for Instructional Technology

Computer Security

• Security Information – prevent security defects, security threats and more
• Report a Security Violation

Computer Hardware and Software

• Computer Purchase Program – Departmental and personal computer purchase programs
• JMU-Owned Computer, Printer and Mobile Device Setups - request assistance setting up your JMU-owned devices
• Hardware Warranty Repair Service – Warranty coverage for JMU-owned computers, Dell and Apple personally-owned computers
• JMU’s Recommended Software
• Request software for JMU-owned or personally-owned computers
• Download software for personally-owned computers - Free anti-virus and other software provided by JMU (requires an active e-ID and password)

Computing Labs

• General Information - locations and hours
• Wireless and Remote Printing
• Lab reservations and software installation requests – for class instruction

Connecting to the JMU Network

• Computer Registration - Online registration is required every 30 days for faculty, staff,  and affiliates using computers connected via ethernet cables on the JMU campus.
• JMU Official Wireless Network – Location information, connection guides, and more
• Remote Access – access library and other resources remotely from off-campus with virtual private network client software

Computing Policies

• 1207 Appropriate use of Information Technology resources
• 1209 Electronic Messaging – Responsibilities and principles that direct the use of JMU’s electronic messaging systems
• 1201 Information Technology Resource Management – General requirements and responsibilities associated with the management and use of computing and telecommunications resources and services at JMU
• 1204 Information Security
• 1205 University Data Stewardship