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Computing Homepage

Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Faculty and Staff Computing Quick Start

Get Help

  • JMU IT Help Desk – Hours, contact information, support requests, and more
  • Self-Help –collection of frequently requested computing information and resources
  • Lynda.jmu.edu - Free video tutorials on software, design, and business skills. Learn to use Canvas, SharePoint, Windows, Mac OS, WordPress, Illustrator, Photoshop, Access, Excel, PowerPoint, and more
  • Attend a Technology-Related Workshop - JMU Faculty and Staff have various courses and options to learn more about computing, technology, instructional technology and specific software. The "Computing@JMU" workshop is designed specifically for new employees.

Computing News

Electronic ID (e-ID) for Access to Exchange email, MyMadison, Canvas and other JMU Systems

JMU Exchange Email

Accounts, Access and Service Requests

  • Network File Storage – request file storage space; review FAQs, and more
  • Web Server - Learn more about and request access to publish to the main JMU web (www.jmu.edu), secureweb, web.jmu.edu and people.jmu.edu web servers
  • Educ - Learn more about and request access to publish to a Linux web server
  • Forms – Online requests for various computing services

Information Systems and Applications

  • Information Systems – Access to Information Systems, such as Human Resources, Student Administration, Finance, University Advancement and more
  • MyMadison - Student Center (Class Registration System, FAQs, tutorials), Academic Center, Employee Center ( payroll, leave, training, personal information, emergency notification, FAQs, tutorials) and much more
  • Canvas, JMUTube, MDID - learn more CIT’s offerings for Instructional Technology

Computer Security

Computer Hardware and Software

Computing Labs

Connecting to the JMU Network

  • Computer Registration - Online registration is required every 30 days for faculty, staff,  and affiliates using computers connected via Ethernet cables on the JMU campus.
  • JMU Official Wireless Network – Location information, connection guides, and more
  • Remote Access –  The SSL VPN Service offers a number of ways to connect to the JMU network form off-campus to access restricted on-campus resources (i.e. various library services, network file storage, and more).

Computing Policies