A-to-Z Index

Computing Homepage

Information Technology Help Desk

2015 Fall Hours and Exceptions

Faculty and Staff Computing Quick Start

Information Systems and Applications

Accounts, Access and Service Requests

  • Electronic ID (e-ID) and Password FAQ – what is an e-ID, frequently asked questions, and more
  • Forms – online requests for various computing services
  • Network File Storage – request network file storage space; review FAQs, and more
  • Web Server - learn more about and request access to publish to the main JMU web (www.jmu.edu), secureweb, web.jmu.edu and people.jmu.edu web servers
  • Educ - learn more about and request access to publish to a Linux web server

Computer Hardware and Software

  • Hardware  - warranty coverage for JMU-owned computers and Dell and Apple personally-owned computers, setup and installation requests, computer purchases and more
  • Software - JMU recommended software and a wide range of free downloadable software for personally-owned computers (including Symantec Endpoint anti-virus) 
  • Security Recommendations – security recommendations and best practices 
  • Report a Security Violation
  • Computer Purchase Program – departmental and personal computer purchase programs

Connecting to the JMU Network

  • Computer Registration - online registration is required every 30 days for faculty, staff,  and affiliates using computers connected via Ethernet cables on the JMU campus.
  • JMU Official Wireless Network – locations, connection guides, and more
  • Remote Access –  the SSL VPN Service offers a number of ways to connect to the JMU network form off-campus to access restricted on-campus resources (i.e. various library services, network file storage, and more).

Support and Resources

  • JMU Information Technology (IT) Help Desk - central point of contact for your computing support questions, issues and needs.
  • Computing Labs – General use computing labs, wireless and remote printing, lab reservations and software installation requests, assessment and testing facilities and more
  • Attend a Technology-Related Workshop - courses and options to learn more about computing, technology, instructional technology and specific software. The "Computing@JMU" workshop is designed specifically for new employees.
  • Technology Coordinators - technology coordinators serve as contacts between your college/department and the department of Information Technology. Check with your college or departmental technology coordinator about your computing problem or question.
  • Computing Alerts and Computing News – keep up-to-date with the latest computing outages, information and concerns
  • Test Scoring Center - provides scansheet test scoring and reporting services.
  • Lynda.jmu.edu - free video tutorials on software, design, and business skills. Learn to use Canvas, SharePoint, Windows, Mac OS, Access, Excel, PowerPoint, and more
  • JMU Campus Directory - listing of JMU faculty, staff, students and departmental offices

Computing Policies