James Madison University hereby establishes a FLEX, Dining Dollars or Dining Dollars GOLD account in the customer's name for the amount indicated on the application with the following conditions.
• Contract Duration
• Eligibility
• General Operation
• Lost or Damaged Access Card
Replacement
• Liability for Illegitimate Use of
Account
• Refunds
• Transferring Account Funds to
Another Card Holder's Account
• Inactive Accounts
Contract Duration
The duration of the FLEX and Dining Dollars GOLD accounts shall be from the opening date of the account until one of the following occurs:
- The account funds are depleted.
- A subsequent deposit or other circumstance result in a superseding account.
- Two semesters pass in which no transaction takes place within
the account. (Refer to "Inactive
Accounts"). A Dining Dollars account is established with the
purchase of any resident or commuter meal plan , and shall remain open until one
of the following occurs:
- The account funds are depleted.
- At the conclusion of the spring semester, any unused balance will be forfeited.
Eligibility
A FLEX account may be opened by any student, faculty or staff member associated with JMU. A standard Dining Dollars account now comes with all meal plans purchased by resident and commuter students. Dining Dollars GOLD accounts may be opened by any JMU student.
General Operation
Upon the customer's initial deposit which opens an account, the university will establish an electronic account balance in the customer's name and validate the customer's university access card for use in the electronic card readers. The customer may then use these funds for purchases where FLEX, Dining Dollars and Dining Dollars GOLD are honored. Purchases will not be allowed with a malfunctioning card.
Lost of Damaged Access Card Replacement
Lost or damaged cards will be replaced by Card Services upon the customer's or university official's request. Such replacements will be made in accordance with current policies regarding card replacement. In most cases, the customer will be charged a replacement fee.
Liability for Illegitimate Use of Account
Customers are responsible for safeguarding their own university access card. Should the card become lost or misplaced accidentally or by theft, the university assumes no responsibility for illegitimate withdrawals from the customer's account prior to the customer notifying Card Services during its normal business hours. During non business hours, campus police and public safety should be notified. Upon notification, the account will be deactivated until the rightful owner has a new card made.
Refunds
The university will refund the remaining balance for FLEX and Dining Dollars GOLD accounts less a $10 service charge when the refund is requested during the last 15 days of the academic year or upon the customer withdrawing or graduating from the university. Refunds require four to six weeks for processing. A Dining Dollars account is not refundable. All Dining Dollar funds must be used by the conclusion of the spring semester or the balance will be forfeited. All student accounts with 11.00 or less will not be refunded. Faculty and staff accounts with 6.00 or less will not be refunded.
Transferring Account Funds to Another Card Holder's Account
At any time, card holders may request to have funds from their existing FLEX or Dining Dollars GOLD account transferred to the existing account of another card holder with no service charge. Dining Dollars accounts are not transferrable.
Inactive Accounts
Should two semesters pass in which no transactions takes place in a FLEX or Dining Dollars GOLD account, and there is a remaining balance of $11 or more, the university will refund the remainder, less the $10 service charge to the permanent address the university has on file for the account holder. If the current address is unavailable or if the mail is returned, the funds become the property of James Madison University.