Thu, 20 Jun 2024 9:00 AM - 12:00 PM
Location: Wine-Price Building
Description:
This workshop discusses ways individuals and teams can improve their customer service skills in order to turn dissatisfied customers into Raving Fans.
In this workshop participants will:
- Learn three rules for creating raving fans
- Discuss roadblocks to delivering exceptional customer service
- Create a Raving Fans action plan
This workshop is based on the book Raving Fans by Ken Blanchard and Sheldon Bowles.
Type of Information: Receiving data and practicing
Level of Interaction: Pair and table sharing
Extent of Practice: Scenarios and activities
Facilitated by: Program Administrator, Talent Development