Wed, 13 Mar 2024 1:30 PM - 4:30 PM
Location: Wine-Price Building
Description: In today's diverse workplace, tense moments occur. When you hear something offensive, when you’ve said something wrong, when something you say has been taken out of context...these are things that can lead people to feel hurt, embarrassed, angry or resentful. But such negative encounters don’t have to stay negative. When handled properly, they can be transformed into “gateways” that lead to better working relationships and increased understanding.
Learning Objectives:
- How to manage the emotions that can arise in the face of diversity-related tension
- How to set productive goals for various types of gateway conversations
- Why it is important not to jump to conclusions about intent (and three strategies for assessing intent accurately)
- How to communicate in a way that demonstrates respect and encourages further conversation
Type of Information: Receiving data and practice
Level of Interaction: Pair and sharing
Extent of Practice: Scenerios and activities
Facilitated by: Valerie Ghant, Director, Center for Multicultural Student Services; Director, Talent Development