A-to-Z Index

Refunds



General Information

  • All refunds, except for Plus Loan refunds, are directly deposited to the student's designated bank account or, if not enrolled in the Duke Dog Direct Deposit Program, made payable to the student and mailed to the student's home address.

  • If you are receiving a refund that resulted from a credit card payment, the refund can only be credited back to the card used to make the original payment. The convenience fee charged to make the original payment is non-refundable.

  • Personal payment refunds may be requested by the student 15 business days after the payment is posted to the student's account. The request must be made by letter, fax, or email to the University Business Office.

  • Students will be notified of the refund by e-mail if they are enrolled in the Duke Dog Direct Deposit Program.

  • Students can also check to determine the status of the refund through their MyMadison account.

  • Refunds for PLUS loans can be directly deposited or a check will be mailed to the parent at the student's home address. See Duke Dog Direct Deposit for additional information.

  • Refund checks which are mailed and returned to JMU by the post office for insufficient address, will be applied to the student's account at the discretion of the Director.

  • Title IV refunds may be held on the student's account if there are past due charges that have not been paid. The University requires student permission before we are able to apply these funds to your outstanding charges. Please use the Title IV Waiver Form to grant us permission to use these funds.




Mission

We are committed to quality customer service in order to prepare students to be financially responsible, to provide support and payment options for their families, and to protect the assets of the university with accurate and timely financial procedures.