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Refunds



General Information

LOOK FOR THE GREEN ENVELOPE – KEEP THE BLACK CARD!

  • All refunds, except for undergraduate PLUS Loan refunds, will be processed by JMU’s vendor - Higher One. Students will be mailed a Green Envelope from Higher One containing a personalized black plastic card. This card is necessary to select the refund preference. Students will need to log on to MyOneMoney.com using the number on the card and their personal student information to create an account. After creating an account, students will be prompted to select one of the three methods to receive their refund. Even students who don’t expect to receive a refund, need to set up a refund preference or retain the black plastic card in the event a selection is required. Please make sure to keep the card in a safe place! There will be a $20 fee associated with getting a new one.

     - Existing bank account for direct deposit (2-3 days),

     - Higher One bank account for direct deposit (1 day),

     - Paper check mailed to the student’s home address (5-7 days).

    	Green Envelope Black Card
  • If you are receiving a refund that resulted from a credit card payment, the refund can only be credited back to the card used to make the original payment. The convenience fee charged to make the original payment is non-refundable.

  • Personal payment refunds may be requested by the student 15 business days after the payment is posted to the student's account. The request must be made by letter, fax, or email to the University Business Office.

  • Students will be notified of the refund by e-mail; if they have not activated their account on MyOneMoney.com using the black card they will be prompted to do so then, if their account is activated and a preference has been chosen, the refund will processed according to their refund choice.

  • Students can also check to determine the status of the refund through their MyMadison account.

  • Refunds for PLUS loans will be mailed via a check to the parent at the student's home address.

  • Refund checks which are mailed and returned to Higher One by the post office for insufficient address will be attempted to re-deliver for 21 days by Higher One.

  • Title IV refunds may be held on the student's account if there are past due charges that have not been paid. The University requires student permission before we are able to apply these funds to your outstanding charges. Please use the Title IV Waiver Form to grant us permission to use these funds.

  • Watch as Duke Dog selects his Refund Preference with HigherOne!




Mission

We are committed to quality customer service in order to prepare students to be financially responsible, to provide support and payment options for their families, and to protect the assets of the university with accurate and timely financial procedures.