Look for the Green Envelope!

Green envelope from BankMobile.

Refund Processing Through BankMobile

Students will be mailed a green envelope from BankMobile containing an insert. The insert will have a Personal Code on it. This code is necessary to select the refund preference. Students will need to log on to RefundSelection.com using the Personal Code and their personal student information to select a refund preference. After logging on to the website, students will be prompted to select one of the two methods to receive their refund. Even students who don’t expect to receive a refund need to set up a refund preference or retain the Personal Code for future use. 

The two options are:

  • Existing bank account for direct deposit (1-2 days)
  • BankMobile Vibe account for direct deposit (1 day)

Students will be notified of the refund by e-mail; if they have not selected their preference on RefundSelection.com using the Personal Code they will be prompted to do so then. If they have selected a preference, the refund will processed according to their refund choice. If no selection is made, then the refund will be held for 21 days or until a selection is made, whichever comes first. After 21 days a paper check will be mailed to the address where the envelope was mailed.

If the student has not selected a preference and no longer has the Personal Code that was mailed to them, they can use the "need a code?" link on the site to request a new code. They can also stop by the UBO or send an email to ubo@jmu.edu from their student email account to request a Personal Code be emailed to their student email account. This code will be good for 24 hours after its issuance.

Refunds for PLUS loans will be mailed via check to the address on file for the parent borrower by BankMobile.

Refund checks which are mailed and returned to BankMobile by the post office for insufficient address will be attempted to re-deliver for 21 days by BankMobile.

Refunds may be generated for Title IV funds while there is still a balance due on the account. Federal regulations require us to receive written permission from the student (or the parent borrower in the case of a Parent PLUS Loan) to use Title IV money to pay charges other than tuition, room, and board.  Credit balances generated from Title IV funds must be refunded within 14 days of disbursement unless we receive written permission from the student (or the parent borrower in the case of a Parent PLUS Loan) to hold the credit balance on the student account. With or without this written permission, any credit balance generated by Title IV funds must be refunded at the end of the aid year. 

Either one of these permissions may be cancelled at any time.

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