To get started:

1. Log into mymadison.jmu.edu
2. Go to the Student Center
3. Click the My Refunds link to make your refund preference selection
4. On the screen that opens, select the button that says "Click to set up your profile". You may have to scroll down the page to see it.
   • If you do not see this button and it instead tells you to "Request a Personal Code", this means you already have an account and you should click the login button at the top right. 
5. Create your profile. Please note that BankMobile recommends you use a personal email to set up your account. You are only asked to enter your password once so make sure you are positive you know what you typed. 
   • For your Date of Birth, make sure you type it in how the system is requesting. There should be no "/" between the digits and if your day or month is a single digit, make sure to still add the leading zero. For instance, someone born on January 1, 1900 would type in 01011900. 
6. Confirm your information and review the disclosures by clicking on each link. Once done, click the submit button. 
7. Enter your mobile phone number which will be used for multi-factor verification.
   • BankMobile requires you to enter in a mobile phone number in order to receive verification codes during login and refund preference changes. If you choose to not enter a phone number, refunds will only be mailed as checks to you which can take 2-4 weeks.
8. You will receive a text message with a 6-digit code to enter. After entering the code, you should see a screen that says your mobile phone number has been verified. Click continue. 
9. The next screen will say Almost Ready. Click Next again. 
   1. Some users will be taken to the next screen to continue setting up their account with security questions and contact information. If you are part of this group, continue to step 11.
   2. Most other users will be taken to a screen that asks for a personal code. You will not have a personal code and should instead click the login button at the top right. Use the email and password you created earlier.   
10. After logging back in, you will be sent a verification code to enter.
11. You now will need to create security questions. Click Save once done and then Finish on the next screen.
12. Verify your contact information is correct. If you are an international student, please call our office at 540-568-6505 before changing your address. 
13. You are now in your account. Click on the Refunds tab at the top of the page and select Refund Preferences. It will show your current refund preference is set to undefined. Scroll down on the page.
14. You can select between two options. Deposit to an existing account (recommended) allows you to use your own bank account information to receive refund deposits. All you will need is your account and routing numbers. The other option is BankMobile Vibe which will open you a bank account with BankMobile. Please note there are fees associated with the BankMobile Vibe account. 
15. Select your option at the bottom of the page and click the Update Preference button. You will be prompted to do OTP verification again. Click the continue button to receive a code. 
    • Enter in the code and use your mouse to click on Submit. If you only hit the Enter key on your keyboard, it will take you back to the last page and after 3 attempts you will be locked out for 24 hours. 
16. On the next screen, click the "Confirm Refund Preference" button. 
17. If you selected the deposit to an existing account option, you will now be asked to enter your bank account info. 
18. Make sure you receive an email that your refund preference has been set up. You should now be all set to receive refunds. 

Are you due a refund?

If you’re due a refund, you’ll get an email from BankMobile Disbursements letting you know when it has been processed. After receipt of the email, you should see the refund deposited into your bank account 3-5 business days later. 

You can also have refund alerts sent directly to your mobile phone. Signing up is easy:

1. Log in to your profile
2. Under the 'User Profile' tab, select 'Mobile Alerts'
3. Follow the prompts.  (Text message fees by your service provider may still apply).

James Madison University delivers your refunds with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. Visit the BankMobile Disbursements website for more information.