Health Center FAQ

Questions

General

Emergencies

Services

Fees and Insurance

Answers

Where is the Health Center located?

The Health Center is located at the end of the Burruss (B lot) parking lot, close to the intersection of Grace Street and Mason Street, next to Rockingham Memorial Hospital.

UHC map
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Who may go to the Health Center?

The Health Center is a STUDENT Health Center. We do not provide services for any faculty or staff employee.

STUDENT ELIGIBILITY----To receive services at the Health Center a student must be enrolled for at least one credit hour and have paid the student comprehensive fee that is included as part of their tuition costs. A student must also have a completed health record on file.

Students NOT enrolled during the semester in which they want to receive services,

  • yet were enrolled during the previous semester (excluding May or Summer sessions),
  • and currently enrolled in the next session, (as long as current health record is on file) may pay an additional fee of $15.00 for the appointment.
Any other related fees will also be the responsibility of the student.

May/Summer Session:

Students who are enrolled for at least one credit hour and have paid the student comprehensive fee are eligible for services.

Students who are NOT enrolled for classes during May/Summer, but who will return for the fall semester may pay a $15.00 fee for services.


Any other related fees will also be the responsibility of the student.

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What are the Health Center's Hours?

Academic Year:
Monday - Friday *8:00am - 5:00pm
*Thursday 9:00am - 5:00pm
Saturday 8:00am - 12:00 pm.

Summer Session:
Monday - Friday *8:00am -12:00 noon and 1:00pm - 5:00pm.
*Thursday 9:00am - 5:00pm
Saturday CLOSED
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Are there any fees incurred from the Health Center?

The student fees that are paid each semester cover the majority of services provided by the University Health Center; however some services require a minimal fee.
We accept the following payment options: Cash, Check, Flex & MasterCard/VISA
**University policy requires that the name on the credit card used for payment must be the same as the person signing the credit card payment.

We do not directly bill insurance companies. Reimbursement from your insurance company is entirely your responsibility.
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Can I call for an appointment?

To make the best use of your time the Health Center operates on an all appointment based system. Please call 540.568.6178 to schedule an appointment. Walk-in students will need to schedule an appointment. The appointment time offered will be "next available".

Plan to arrive 15 minutes before your scheduled appointment and check in at the appropriate area. Please have your JAC card presented upon arrival. If you are 5 minutes late for your appointment you will need to reschedule your appointment for a later day/time.

If you are referred, or go on your own, to any outside health care provider, you are responsible for all charges incurred there.
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Where do I park at the Health Center?

Parking is extremely limited, so you are encouraged to walk or take the bus. UHC does have four designated student patient spaces in the center section (facing Burruss Hall) of B lot. Please observe the signs that designate “ UHC Patients Only Permit Required”. You may park in the designated spot if you are a patient of UHC AND your vehicle is registered with campus parking. If you park in the designated spot, you will need to arrive 15 minutes early for your appointment and request a “temporary hanging permit” from UHC. Please have your vehicle license plate information and the state the plate is issued from ready upon check-in.
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Can I cancel any appointment? How do I cancel an appointment?

Because of the high demand for the limited number of appointments available at UHC, it is very important that you keep your appointment. If you are unable to keep your appointment, please cancel it within 1 hour of your appointment time so that it may be used by another student. Cancellations may be made by calling the University Health Center at 540.568.6178.
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What services does the Health Center provide?

Ambulatory Care / Sprains and Strains / Allergy Injections / Flu Shots (seasonal) /Women's Health Clinic/Contraception / Lab Testing including the following;strep, mono, Chlamydia, pap smear, herpes, gonorrhea, pregnancy / HIV counseling and testing / TB tests / Eating behaviors / Campus Wide Events. More information available here
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Where do I go to get Health Care when the Health Center is closed?

The Health Center is located next to Rockingham Memorial Hospital. If a student feels they cannot wait until the Health Center opens; and schedule an appointment, we encourage them to go next door to the Rockingham Memorial Hospital Emergency Room.

Students may also choose to visit the Emergicare Clinic, located at 755 Cantrell Avenue, phone number 540.432.9996.

Remember to take all pertinent insurance information with you.

In any event, the student is responsible for all charges incurred outside of the University Health Center. This includes expenses resulting from visits to RMH, Emergicare or other providers.
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What do I do if there is an emergency?

In an emergency or life-threatening situation, call 86911 (on campus) or 911 (off campus), or go to the Emergency Room at Rockingham Memorial Hospital. RMH is located adjacent to the University Health Center.

Another option is to visit the Emergicare Clinic, located at 755 Cantrell Avenue, phone number 540.432.9996
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Does the Health Center have full time medical staff?

The Health Center has a team consisting of a full-time Medical Director, three full-time physicians, four full-time Nurse Practitioners and numerous Registered Nurses on staff. We also have a Medical Technologist, and health educators. View our staff page for more information. 
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Does the Health Center have a pharmacy?

No. However if a prescription is needed, UHC physicians or Nurse Practitioners may be able to assist in writing you a prescription to get filled at a pharmacy of your choice. If you have a Prescription card take that with you to the pharmacy.
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Are Immunizations Available?

Yes, immunizations are available from the Health Center, including Meningitis, Hepatitis A and Hepatitis B.
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What contraceptive services / options does the Health Center provide?

The Health Center provides contraceptives to women students through the Women's Health Clinic. In addition, condoms are provided free of charge at the Health Center.
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Does the Health Center have HIV Testing?

Please check the STI testing page for more information on HIV testing.
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I need Emergency Contraception would the Health Center help me?

The UHC currently prescribes and dispenses ECP’s. If you are not currently enrolled or out of the area, please call 1-888-NOT-2-LATE or visit http://ec.princeton.edu/ 
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Does the Health Center provide pregnancy testing?

The Health Center provides urine pregnancy testing for $5.00. Call 540.568.6178 to schedule a time for the test and results. The test is processed in-house and results available at the time of the initial visit. Students are provided counseling and decision making information. If intercourse has occurred within the last 72 hours students may consider Emergency Contraception.
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I am traveling / studying abroad, how can you help?

It is very important to receive immunizations when traveling to certain areas. You may review the travel site at the Center for Disease Control. You can also review our traveling abroad section for other information.
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Does the Health Center accept Health Insurance?

The Health Center does not accept health insurance nor do we complete any insurance billing. Student’s office visits and some services are covered under the student fees. Receipts are provided for services that are not covered by the student fee and students may submit that to their Health Insurance carrier for reimbursement.
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Is Health Insurance available for students through the Health Center?

Yes, if you would like more information a packet can be mailed to you. Please contact the Health Center at 540.568.6178. You may also visit the Academic Health Plans website for more information. Students are strongly encouraged to enroll online at Academic Health Plans.

For further enrollment information contact:
Academic Health Plans
phone ~ 1-888-308-7320

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I am doing a project / paper; can I get information from the Health Center?

Yes, we will provide you with information, however we need at least 10 days to collect the information requested. Call 540.568.6178 for the Health Center, 540.568.2831 for the Student Wellness and Outreach Office. We also have some resources available about common diseases and illnesses here.
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May I continue allergy shots through the Health Center while in school?

Yes. We have an Allergy Nurse on duty throughout the year. First, call for an allergy appointment at 540.568.2978.

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