Our Mission: We will assist with identifying and obtaining resources to finance higher education; deliver funds in a timely and equitable manner; and educate, so that informed financial decisions can be made.

For your convenience, our office contact information is located at the bottom of every page of the financial aid site.

Lisa Tumer

Executive Assistant to the Director
Donna Marie McMillan

Senior Associate Director
Brad Barnett

Customer Service

Customer Service
Shari Arehart: Operations Analyst/Counselor Supervisor
Timley Simmons: Customer Service Representative
Ashley James: Customer Service Representative
Michael Ungerleider: Customer Service Representative
Anne Callahan: Customer Service Representative
Judy Hensley: Technology and Customer Service Specialist


Colleen McAvoy: Assistant Director of Loans
Christi Doll: Loan Program Advisor - PLUS Loans
John Michael Schott: Loan Program Advisor
Shana Smith: Loan Program Advisor - Private Loans

Grants and Scholarships

Grants and Scholarships
Susan Moyers: Associate Director for Grants and Scholarships
Steven Cox: Assistant Director for Scholarships
Kim Zaepfel: Assistant Director for Grants
Vivian Ferris: Scholarship Coordinator
Jessica Hopkins: Grants Specialist
Kim Robinson: Scholarship Specialist

Student Employment

Student Employment
Amber Weaver-Shifflett: Student Employment Manager
Melissa Clem: Student Employment Specialist
Dena Deavers: Student Employment Assistant


Rick Gardner: Associate Director of Operations
Brandon Crenshaw: Technical Services Analyst

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