Pre-Enrollment Assistance:

• General Information – Office of the Registrar
• Application process for non-degree seeking students
• Student Readiness Assessment

Office of the Registrar Support Services:

• Transcript request
•  Dropping a class
•  Withdrawing from a class
•  Frequently asked questions

Tutorials:

• e-campus tutorials
• Blackboard tutorial
• Elluminate tutorial
• Respondus tutorial

Library Services:

• Connect to library resources from off-campus
• Research information   

Online Writing Resource Center

Business Office (Tuition, Billing Information, etc.)

Technical support:

• General e-ID/password issues:    mailto:help@jmu.edu
•  Online form
• Phone the helpdesk – 540-568-3555
• Blackboard – CIT

• Eluminate - CIT
• Respondus -  CIT
•  Technology specific to individual courses – contact the Instructor

Bookstore:

• Textbooks - 540.568.3995
• General Merchandise - 540.568.6960
• General Books - 540.568.3844
• Computers, Software and Peripherals - 540.568.3989
• JMU Bookstore Customer Service - 540.568.6121
• JMU Bookstore Catalog - 800.280.7543
• JMU Bookstore Fax - 540.568.7029

Complaints/Grievances:

• Degree seeking students should contact the Ombudsman Office
• Non-degree seeking students should contact the Outreach & Engagement office.