A-to-Z Index

CARD SERVICES STAFF

ADMINISTRATIVE STAFF
1031 Harrison Street
MSC 5736, Suite 24
Harrisonburg, VA  22807
FAX- 540-568-4220

Becky Hinkle

Director, Business Services

Telephone- 540-568-6915

Email- hinklerl@jmu.edu

Responsibilities:

Card Services, Copy Centers & Mail Services Contract

Leadership, budget, Customer Service, Special projects

Heather Wilharm

Heather Wilharm

Assistant Director, Business Services

Telephone-540-568-5124

Email- wilharhn@jmu.edu

Responsibilities:

Managing Card Services Customer Service Office, Copy Centers

Financial Contact for Budget Reconciliations, billing, A/R, Off-campus merchant program,

eVA Purchasing for Card Services & Copy Centers

Diane Nash

Database Manager

Telephone- 540-568-6348

Email- nashde@jmu.edu

Responsibilities:

Manages CS Gold Database of Students, Faculty, Staff, Affiliates, Contractors, Alumni, UREC etc.

Peoplesoft HR & SA Daily Download

Door Access Authorizations/assignments

Peoplesoft Testing

CS Gold Equipment Billing/ purchasing

Summer Conference and Special Use Cards/Services

Early Arrival Cards/Services

Football/Duke Club Level Beverage Plans

Holly Tutwiler

Database Manager Assistant

Telephone- 540-568-4239

Email- tutwilhh@jmu.edu

Responsibilities:

Supports Database Manager

Conference and Special Use Cards

Nathan Gray

Nathan Gray

Systems Administrator, Card Service

Telephone- 540-568-2879

Email- graynw@jmu.edu

Responsibilities:

CS Gold Operations

Data Guard

System Security

Disaster Recovery   

CS Gold Web applications

CS Gold Special Request System Reports

CS Gold Project Management

  Manages CS Gold Technicians     

Jason Chandler

Systems Hardware Technician

Telephone- 540-568-3604

Email- chandljl@jmu.edu

Responsibilities:

CS Gold Equipment Specialist

Micros Point of Sale administrator

Dining Service’s liaison

Web page administrator

Imaging System/ID card Design, Card Link Specialist

Computer Technician

Eddie Tobey

Systems Hardware Technician

Telephone- 540-568-4989

Email- tobeyeg@jmu.edu

Responsibilities:

CS Gold Equipment Specialist

JACard reader rentals

Residence Life liaison

Aero Point of Sale

Electronic Door Access specialist

Cash to Card (ValuePorts) specialist

Inventory of Card Services equipment/surplus

Inventory of CS Gold equipment, repair orders

Card Services Customer Service Office
 738 South Mason Street
Student Success, MSC 3532
Harrisonburg VA  22807

Jan Roberson

Jan Roberson

Business Manager

Telephone- 540-568-4616

Email- robersjl@jmu.edu

Responsibilities:

Manager Customer Service Staff

University JACards

Meal Plans/FLEX/Dining Dollars Gold

Meal Plan Changes

Special Event Credits

Procedure Manuals

Marketing of JACards, meal plans, debit accounts

Departmental (Duke Card) Accounts

First Year/Transfer Orientation

Responsible for daily financial reconciliations/deposits

Carolyn Whitmore

Carolyn Whitmore

Fiscal Technician Sr.

Telephone-540-568-7989

E-mail- whitmocr@jmu.edu

Responsibilities:

 Daily Deposits of sales

Collection of ValuePort sales

Bi-monthly/weekly reports to departmental users of CS Gold

Bi-monthly distribution of sales

Monthly Reports of Sales

Credit Card Processing

Judy Kelley

Kris Zwanzig

 Head Cashier

Telephone- 540-568-3516

E-mail- zwanzikf@jmu.edu

Responsibilities:

Customer Service

Meal plan purchases

Declining balance accounts deposits/refunds

Issue JACards/Specialty Cards

Processing Special Admittance Forms

Backup Fiscal Tech

Debbie Bennetch

Assistant Cashier

Telephone- 540-568-3516  

E-mail- bennetdx@jmu.edu

Responsibilities:

Assistant to Head Cashier

Customer Service

Meal Plan Purchases

Declining balance account deposits/refunds

Issue JACards/Specialty Cards

Processing Special Admittance Forms

Phone Inquiries

Louise Grady

Judy Covington

Fiscal Assistant

Telephone- 540-568-3410

Email- covin2jl@jmu.edu

Responsibilities:

CS Gold Reconciliation of Sales

Duke Card Account Billing

Customer Service

Meal Plan Purchases

Declining Balance Deposits

Issue JACards/Specialty Cards

Phone Inquiries