TD2078


Note: A minimum pre-registration of 8 participants is required for this workshop to be facilitated as scheduled.

Total Workshop Time: 2 Hours

Pre-requisites: None.

Description:

A miserable, stressed customer - that's what you'll meet if a customer receives less-than-ideal service. Customers do business in the same places for years and yet often are treated like strangers, and worse, when customers are fed up and want to take their business elsewhere, they share their negative experiences with friends and associates. In this workshop you will be reminded of what it feels like to be on the receiving end of bad service and what it takes to exceed customer expectations.

In this workshop, participants will:

  • Identify examples of positive and negative customer service
  • Observe and exercise positive customer service techniques
  • Develop effective solutions to tough customer complaints and dilemmas

Facilitated by: Gail Napora, Professional Development Specialist, Talent Development

Related Classes

Type: Single Session

Level: Fundamental

Competency: Customer Service

Series: New for 2016

Back to Top