Total Workshop Time: 75 minutes

Pre-requisites: None

Description: Listening is an active skill; done with care it can resolve many conflicts without any further action! In this session we'll examine why listening is so important and learn some techniques to improve our listening skills.

Facilitated by: Jules Myers, Professional Development Specialist, Talent Development

Workshop Classifications

Level: Fundamental

Type: Single Session

Competency: Customer Service

Series: New for 2020

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