TD1748


Note: This workshop is capped at 16 participants

Total Workshop Time: 2 Hours

Pre-requisites: None

Description:

The original Fred was a mail carrier who passionately loved his job and genuinely cared about the people he served. He went the extra mile and made a difference in the lives of the people he met. We have all encountered “Freds” and anyone can be a “Fred”, someone that uses their passion at work and at home to turn the ordinary into the extraordinary. Learn how to make a difference every day, become more successful by building strong relationships, create value for others and constantly reinvent yourself.

In this workshop participants will:

  • Learn the four “Fred Principles”
  • Learn three difference-making strategies
  • Learn seven B’s for relationship building
  • Reinvent themselves and create value for others
  • Develop a Fred Factor Action Plan for improving relationships using what was learned

This workshop is based on the book The Fred Factor: How Passion In Your Work And Life Can Turn The Ordinary Into The Extraordinary by Mark Sanborn and John C. Maxwell.

Target Audience: Individuals interested in enhancing their customer service skills.

Facilitated by: Ashley Privott, Director of Alumni Relations/Executive Director, JMU Alumni Association

Related Classes

Level: Intermediate

Type: Single Session

Series: Customer Service Series

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