Total Workshop Time: 75 minutes

Pre-requisites: None

Description: In this workshop we will explore what customer service is at JMU and what skills comprise quality customer service. The first week of each following month will continue our exploration of Customer Service by identifying who our customers are, the values we hold, and how to further develop skills needed for customer service, especially Communication and Team Work.

Facilitated by: Jules Myers, Professional Development Specialist, Talent Development

Workshop Classifications

Level: Fundamental

Type: Single Session

Competency: Customer Service

Series: New for 2020

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