TD1774


Note: This workshop is capped at 16 participants

Total Workshop Time: 2.5 Hours

Pre-requisites: None

Description:

In today’s workplace, we emphasize treating customers with respect and meeting their needs. We often overlook how we treat our internal customers. How we treat each other in the workplace can either help or hinder the productivity and profit of our organization. This program will help employees value each other which results in increased performance throughout the organization.

In this workshop participants will:

  • Identify their customers
  • Identify critical contact points
  • Discover customer needs
  • Identify areas to improve service, including recognizing conflict and dealing with anger
  • Develop a plan of service to exceed customer’s expectations

Facilitated by: Raymond Brown, Jr. Professional Development Specialist and Camilla Washington, Programmer Analyst, IT

Related Classes

Level: Intermediate

Type: Single Session

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