TD1966


Note: This workshop is capped at 15 participants

Total Workshop Time: 1 hour informal discussion plus reading time

Pre-requisites: None

Description:

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer.

One Friday of each month is dedicated to the Professional Book Club. The Training and Development Department hosts an informal discussion led by guest facilitators from 11:00 AM to 12:00 PM on a variety of professional development topics.

JMU employees are welcome to join in the conversation and can sign up through MyMadison for topics that interest them. The series is offered "a la carte." Attend all the sessions or only the discussions that most interest you.

Participants are encouraged to read the monthly selection before attending the discussion. A limited number of books are available to be checked out of the Training and Development Professional Resource Collection for a two week period. Some books are also available on audio/CD.

Please contact Lindsay Carlin (carlinle@jmu.edu) via email or phone (8-4104) to borrow the books or request an audio/CD version.

Facilitated by:

Related Classes

Type: Single Session

Series: Professional Book Club
New for 2015

Back to Top