Note: There is no cap for this workshop

Total Workshop Time: 1 hour informal discussion plus reading time

Pre-requisites: None


For the month of November, we will be discussing, "If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber" by Robert Bacal.

One Friday of each month is dedicated to the Professional Book Club. The Training and Development Department hosts an informal discussion led by guest facilitators from 11:00 AM to 12:00 PM on a variety of professional development topics.

JMU employees are welcome to join in the conversation and can sign up through MyMadison for topics that interest them. The series is offered "a la carte." Attend all the sessions or only the discussions that most interest you.

Participants are encouraged to read the monthly selection before attending the discussion. A limited number of books are available to be checked out of the Training and Development Professional Resource Collection for a two week period. Some books are also available on audio/CD.

Please contact Lindsay Carlin ( via email or phone (8-4104) to borrow the books or request an audio/CD version.

Facilitated by: Rick Larson, AVP, HR, Training & Performance

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Type: A La Carte

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