TD2263


Note: This workshop is capped at 20 participants.

Total Workshop Time: 2 Hours

Pre-requisites: None

Description:

Gratitude, transparency and diligence can take your reputation from mediocre to stellar in no time. If you approach each interaction as an opportunity to forge strong ties, the benefits are boundless. Oppositely, the failure to follow through directly detracts from your value. In The $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The $6,000 Egg represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.

In this workshop participants will:

  • Be introduced to new content they may not have time to read on their own
  • Be exposed to new ways of thinking 

This workshop is based on the book The $6,000 Egg: The 10 New Golden Rules of Customer Service by Deb and Todd Duncan.

Facilitated by: Suzanne Vance, Training Coordinator, Talent Development

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Level: Fundamental

Competency: Customer Service

Series: New for 2018
Wishful Reading

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