Position Information

Posted
Nov 16, 2022

Closes
Jan 16, 2023

Description

Duties:

The Parks & Tourism Department is hiring for multiple positions of Tour Guides. Tour Guides are a part-time hourly position with a hiring pay rate of $11/hr plus gratuity. These positions will have the opportunity to continue employment throughout the year.

Primary responsibilities are to:

  • Assist in the operation of Grand Caverns Park and Painter Park. This will include: Assisting park visitors and performing general office and maintenance work. Work is performed under the direction of the Parks & Tourism Assistant Director.
  • Interpretive Programming -Under general supervision, Tour Guides provide interpretive programming on established and new operations for the Parks and Tourism Department. These primarily include Grand Caverns guided tours, Fountain Cave Adventure Tours, and Grand Caverns Adventure Tours.
  • Tour Guides will assist in the development and execution of new or specialty interpretive programming.
  • Conduct accurate and timely cave tours for a wide range of park visitors to include school groups, boy/girl scout groups, private tours, and the general domestic and international visiting public.
  • May assist in the development of new interpretive programming.
  • Assists in management of educational programs, materials, and resources.

Gift Shop/Front Desk:

The Stone Lodge at Grand Caverns Park acts as the Parks and Tourism Department's base of operations. This position oversees the smooth and efficient operation of the front desk and gift shop.

  • Operate cash register, responsible for general accounting duties such as balancing a drawer, end-of-day reporting, etc.
  • Order, maintain, and receive merchandise for the gift shop while maintaining best inventory practices.
  • Oversee and perform point of sale duties related to gift shop, ticketing, shelter rentals, mini-golf, and special events.
  • Provide exemplary customer service: resolves complaints and recognizes customer recovery opportunities.
  • Enforce park rules and regulations for visitors.
  • Report public comments and/or complaints in a timely manner to the Parks & Tourism Assistant Director.

Special Events/Festivals:

Under general supervision, assist in the planning, developing, and implementing of special events and programs that range in scope and target audience. Threse events will include but are not limited to Easter, Grottoes Bluegrass Festival, Signature 5K Race, Haunted Cave, Caroling in the Caverns, Weddings, and corporate contracts.

  • Provide programming, activities, support, and set-up/tear-down responsibilities as assigned.

Maintenance:

  • Under general supervision, assist in the maintenance of park ground for Grand Caverns Park and Painter Park. This work may involve the use of hand tools, power tools, and power equipment.
  • Assist in general landscaping duties; mowing, weed-eating, mulching, digging, raking, leaf blowing, brush/tree removal, etc. (Training provided).
  • Responsible for general cleaning of assigned areas to include but not limited to gift shop, cave entrance building, and bathrooms.
  • May assist in maintenance of recreation fields, hiking trails, walking trails, cave gravel path, picnic shelters, mini-golf course, etc.

Requirements: 

Preferred:

  • High School diploma or GED.
  • Minimal experience in customer service work.
  • Knowledge of park operations.
  • Access to dependable transportation.
  • Availability and willingness to work a varied schedule, including days, evenings, nights, weekends, and holidays.

Physical requirements:

  • Exertion of up to 10 pounds of force and occasional exertion of up to 50 pounds of force.
  • Regularly requires sitting, speaking or hearing and using hands to handle or feel.
  • Requires climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling, lifting and repetitive motions.
  • Close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision.
  • Preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts.
  • Operating motor vehicles or equipment and observing general surroundings and activities.
  • Work regularly requires exposure to outdoor weather conditions, requires exposure to wet, humid conditions and requires working in underground environment, working in precarious places, exposure to the risk of electrical shock; work is generally in a moderately noisy location with many interruptions.

Additional Information:

The selected candidate for this position will be subject to Criminal background check screenings and must receive satisfactory results.

How to apply:

Resume and Cover Letter must be submitted in an email as a PDF with Tour Guide in the subject line or deliver a hard copy to 5 Grand Caverns Drive, Grottoes VA, 24441.

Salary
$11/hr plus gratuity

Hours per week
Varies

Duration of position
Year-round, Part-time, Seasonal.


Employer Information

Contact
Austin Shank

Phone
540-249-5705

Email
ashank@ci.grottoes.va.us

Website
www.grandcaverns.com

Address
5 Grand Caverns Drive, Grottoes, VA, 24441

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