Information Technology: Frequently Asked Questions

Yes, a current Windows or Mac computer. There are also Windows and Mac computer labs available for student use.

Note: some departments and areas of study require laptops, or specialized programs may require a certain make/model computer, see the Specific Recommendations https://www.jmu.edu/bookstore/computers/recommendations.shtml#Specific

More than 600 Windows and Mac computers are available in computer labs throughout campus; two labs are open 24/7. Three assistive technology labs are also available. All labs offer a wide variety of software and printing (debited from your FLEX account) to provide students with technology resources needed for preparing assignments, conducting research and other academic needs.

Both Windows and Mac computers are used at JMU. The choice between these two types depends on your personal preference and field of study. For example, students majoring in media arts and design primarily use Mac computers. Students majoring in business or engineering primarily use Windows computers.

Visit the Madison CyberZone at the JMU Bookstore online. They sell computers based on the Recommendations by Major. The CyberZone is also an authorized repair center for Apple and Dell computers.

The Bookstore offers academic pricing on Dell and Mac computers, and provides warranty hardware repair. Information Technology and the Bookstore work closely together to ensure their computer configurations meet JMU academic needs and receive the highest level of support available on campus. All of the Bookstore computers include a 3 or 4 year warranty and can be serviced right on campus.

Yes, if it meets minimum specification requirements. 

  • JMU Email – the official means of communication is free to students through Office 365 and available throughout their career at JMU
  • Microsoft Office – free to incoming students offered through Office 365
  • File Storage (One Drive) – free to incoming students offered through Office 365 and is available as long as you are actively enrolled in the university
  • Various colleges may also require some specialized software; check with your department/bookstore

Yes. Most students use their cell phone as their primary two factor device. As a backup, we recommend students purchase a hardware token through the JMU Bookstore in case their phone is lost, broken or not charged.

Yes. Free versions of antivirus/anti-malware software are available from Avast, AVG, and Sophos, as well as other vendors. Microsoft Windows Defender is included with Windows 10 computers.

Take it to the Bookstore for clean-up. This is a fee-based service.

Yes.

This is personal preference. Pay-for-print is available in all IT labs, as well as Carrier and Rose Libraries. Various locations around campus have pay-for-print printing kiosks. Wireless printing is also available.

Yes, each room has wireless access for up to 7 devices per occupant. For additional information and to get started visit MyResNet, call (855) 410-7377; or email support@myresnet.com.

No, wireless routers are prohibited due to interference and security concerns.

Yes, the IT Help Desk, Test Scoring, and Computing Labs positions are posted on JobLink.

  • Online: IT Service Portalsubmit a ticket or search for answers in the knowledge base
  • Email: helpdesk@jmu.edu- provide eID, phone number and specific details
  • In Person: 4th floor, Student Success Center
  • Phone:(540) 568-3555

Visit the main computing page at www.jmu.edu/computing. A quick start site for students can be found at https://www.jmu.edu/computing/quick/students.shtml

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