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Frequently Asked Questions




What is a JACard?

Your JACard is your James Madison University Access Card. Learn more here!

Why do I need a JACard?

The JACard is your official JMU identification card and your passport to most services on campus.

Where do I get my JACard?

The Card Services Office is located on the second floor of the Student Success Center.

What are the student requirements to obtain a JACard?

You must be enrolled in classes and have a government-issued picture ID, such as a current Driver's License, Military ID or Passport.

How much does it cost to replace a lost or damaged card?

Lost or damaged card costs $20. Card Services determines charges for damaged cards.

Is there a charge if I want a new picture taken?

  • If you change your appearance - such as growing a beard - and we request that you have a new picture, there is no charge.
  • If you just don't like your picture, there is a fee of $10.

Where do I report my lost card?

  • Log into MyMadison then select the My Services tab. Access is available 24/7. (You can also reactivate your card, if found before you have it replaced)
  • Call Card Services Main Office at 540-568-6446, 8 a.m. to 5 p.m., Monday - Friday.
  • During non-business hours, and you do not have computer access, then report lost cards to Campus Police by calling 540-568-6913.

What is a FLEX account?

  • A FLEX account is a pre-paid debit account accessed by using your JACard.
  • It operates like a checking account without having to write checks, pay a service fee, or balance your account - we will do that for you!
  • Check your balance and view your transactions by signing into MyMadison with your JMU eID, then select the My Services tab.
  • There are no annual fees.
  • You do not have to worry about carrying cash, checks, or credit cards around with you while you are on campus.

How do I add money to my FLEX Account?

  • Add to your account by logging into MyMadison. Once logged in, Click on the MyServices tab.
  • You can also phone, send mail, or come in person at the address listed below.
  • Credit card charges may be phoned in or made by logging into MyMadison.
  • You may also add cash to your account at one of our remote terminal locations located at Memorial Hall, Carrier Library, UREC, Rose Library, or HHS.
  • Parents and Friends can add funds to your account anytime through Parents and Friends Deposit or by calling the main office at 540-568-6446 during normal business hours, or by mailing a check payable to JMU to:
    • James Madison University - Card Services
      Student Success Center
      738 South Mason Street, MSC 3532
      Harrisonburg, VA 22807
    • A $50 fee will be assessed for any check returned by the bank.

Can I withdraw cash out of my FLEX Account?

No, students cannot get cash out of their accounts at any time. Students may close their account at the end of the spring semester. It can takes several weeks to receive the refund check. Funds go to the University Business Office and then are dispersed.

Does the balance carry over from year to year?

Yes, your FLEX account stays active from year to year until you separate from JMU. For FLEX Locations both on and off campus - visit JMU Card Services.

Have a question that's not listed above? Ask us!

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