Talent Development

Raving Fans (TD1355)

Thu, 4 May 2023 9:00 AM - 12:00 PM

Location: Wine-Price Building

Description:

This workshop discusses ways individuals and teams can improve their customer service skills in order to turn dissatisfied customers into Raving Fans.

In this workshop participants will:

  • Learn three rules for creating raving fans
  • Discuss roadblocks to delivering exceptional customer service
  • Create a Raving Fans action plan

This workshop is based on the book Raving Fans by Ken Blanchard and Sheldon Bowles.

Type of Information: Receiving data and practicing
Level of Interaction: Pair and table sharing
Extent of Practice: Scenarios and activities

Facilitated by: Jojo Griffith, Program Administrator, Talent Development


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