Talent Development

Check Your Mirror: Know How You Lead Customer Service (TD2520)

Thu, 26 Jan 2023 1:30 PM - 3:30 PM

Location: Wine-Price Building

Description:

Do you doubt that you lead in customer service?

You know instinctively what makes for incredible and memorable customer service. What each of us needs to do on a regular basis, like daily, is to check our mirrors to see if we are doing it all day, every day.

The fact is, even if you don't yet see yourself as a LEADER in CUSTOMER SERVICE, everyone around you does.

Type of Information: Receiving data and practicing
Level of Interaction: Pair and table sharing
Extent of Practice: Scenarios and activities

Facilitated by: Gail Napora, Director, Talent Development