Talent Development

Solving the Great Workplace Mystery (TD1008)

Tue, 26 Jul 2022 9:00 AM - 12:00 PM

Location: Wine-Price Building

Description: People who are most successful at work aren't the most talented, they're the ones who understand what business they're in and who all those people are that we call bosses, co-workers and students. In this fast-paced session, you'll learn a new perspective on customer service and how it can energize the way you feel about work.

Learning Objectives:

  • Learn how employee engagement impacts customer service
  • Identify the critical elements of workplace fulfillment as revealed in the Q12
  • Make the connection between fulfillment and customer service performance
  • Learn some important customer service fundamentals

Type of Information: Practice Driven

Level of Interaction: Pair and table sharing

Extent of Practice: Scenarios and activities

Faciliatated by: Gail Napora, Director, Talent Development

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