Talent Development

Legendary Service: The Key is to Care (TD2081)

Wed, 4 Nov 2020 9:00 AM - 10:30 AM

Location: USB

Description: Legendary Service is consistently delivering ideal service that keeps customers coming back and results in a competitive edge for your organization. With the cost of gaining a new customer being six to seven times more expensive than retaining an existing customer, delivering Legendary Service is a smart investment. Come to this workshop and learn why caring is at the core of great customer service!

This content is adapted from Ken Blanchard’s book Legendary Service: The Key Is to Care.

In this workshop participants will:

  • Discuss the elements associated with the Legendary Service model : ICARE

Facilitated by: Gail Napora, Professional Development Specialist, Talent Development

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