Talent Development

Customer Service: The Importance of Excellent Listening Skills (TDW704)

Wed, 2 Sep 2020 10:30 AM - 11:45 AM

Location: Webex

Description: Listening is an active skill; done with care it can resolve many conflicts without any further action! In this session we’ll examine why listening is so important and learn some techniques to improve our listening skills. The first week of each month will continue our exploration of Customer Service.

Register here.

Facilitated by: Jules Myers, Professional Development Specialist, Talent Development


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