Talent Development

Emerging Leaders (TD1049)

Mon, 16 Mar 2020 1:00 PM - 4:00 PM

Location: Wine-Price Building

Session 4 of 8

Description: Would you like to be a supervisor, but are unsure of the tools that you need? Or are you already a supervisor and want to brush up on your skills? Emerging Leaders will help you to expand your tool kit.

Those who lead others have a challenging and potentially very fulfilling opportunity to play a critical role in their organization and our university community. The demands are considerable. Yet, if you are interested in a chance to make a difference in the lives of others and an opportunity to grow, you have found the right job. While any job keeps you busy with a long list of tasks, as a leader, none will be as important as the leadership and guidance you provide to those who report to you.

Session 4: Customer Service in Your Own Back Yard

Session Four will help prospective leaders understand that those they lead may be their most important customers. After completing this professional development course, you will be able to:

  • Identify all of your customers, both internal and external
  • Apply basic customer service tips to the employees within your department
  • Create a strategy for building appropriate relationships with those you may lead
  • Develop ways to balance office friendships with business relationships

Presented by: Suzanne Vance, Training Coordinator, Talent Development

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