Users with Full Access to the mailbox should use method 1. Those who have folder level access to the mailbox should use method 2. If you do not know what your access level is, start with method 1.
Method 1
- In Outlook click on the File tab in the top left corner of the window.
- Click on the + Add Account button.
- On the Welcome to Outlook screen, enter the email address of the shared mailbox@jmu.edu to add then click Connect.
- We’re Getting things ready appears. Then, on the Sign in window, erase the shared mailbox name and enter your full email address and click Next.
- Enter your eID password and click Sign in.
- Complete the Duo prompt
- You’re all set!, Click Done.
- If the window Adding sharedmailbox@jmu.edu Account setup is complete is displayed, click Ok
- Close Outlook and wait a few minutes prior to attempting to sign back in.
If Outlook prompts again for a password, you may want to wait about 30 minutes to allow mailbox permissions to update, then try again. If you continue to receive a password prompt after waiting, you may not have full access to the mailbox and will need to add it via method 2, later in this document.
If you believe you should have Full Access, please call the Information Technology Help Desk at 540-568-3555.
- After re-starting Outlook, the mailbox will appear at the bottom of the folder pane on the left. It will be below any previously existing mailboxes.
- The mailbox is collapsed by default. To see the mailbox folders, click the triangle next to the mailbox name. Depending on your network connection and the size of the mailbox, it may take several minutes to update with the most current information from the server.
Method 2
If the first method did not work, a mailbox owner most likely gave you folder-level access. The method for viewing this mailbox can have limitations. Sent messages and deleted messages will go to the Sent Items and Deleted Items folders of your mailbox. These can then be moved after the fact, but it is important to realize that this mailbox is not functioning as a separate account. If you need it to do so, the mailbox owner will need to request full access for you via the Exchange Service Request Form on https://www.jmu.edu/computing/forms.
- In Outlook click on the blue File tab in the top left corner of the window.
- Click on Account Settings and then select Account Settings from the contextual menu.
- In the Account Settings window that appears, double click on your email account on the e-mail tab. If you have other accounts in Outlook, it is important that you select the account with your eID.
- A new window will appear. Click the More Settings button in the bottom right corner.
- Another window will appear. Click on the Advanced tab and then click the Add… button in the Mailboxes section.
- In the small window that pops up, type the email address of the Shared Mailbox. Click OK. The window will close.
- The mailbox will appear in the list. Click Apply and then click OK. The window will close.
- On the Change Account window, click the Cancel button. The window will close.
- In the Account Settings window, click the Close button in the bottom right corner. The window will close, and you will see the full Outlook window.
- The mailbox will appear at the bottom of the folder pane on the left. It will be below any previously existing mailboxes.
Note: Mailboxes may take a few moments to add and be visible
- The mailbox is collapsed by default. To see the mailbox folders, click the triangle next to the mailbox name. Depending on your network connection and the size of the mailbox, it may take several minutes to update with the most current information from the server.
If you still cannot view the Shared Mailbox, please call the Information Technology Help Desk at 540-568-3555.
