Jennifer Morgan


Former Executive Board Member, Global Customer Operations, SAP SE

While Executive Board Member for Global Customer Operations at SAP, Jennifer Morgan was responsible for SAP’s strategy, revenue and customer success in the Americas and Asia Pacific Japan, regions encompassing more than 43,000 employees and nearly 230,000 customers. Morgan was appointed to the SAP Executive Board in 2017, and together with Adaire Fox-Martin, leads SAP’s Global Customer Operations. She was a principal driver of SAP’s growth and innovation strategies, and worked closely with SAP’s development and support leaders to ensure consistent execution of sales and customer operations in the more than 130 countries where the company operates.

In addition to being a member of the executive board, Morgan served as president of SAP North America, where she has sharpened the region’s focus on growth and innovation for its more than 155,000 customers and helps preserve a culture that earned SAP North America its first ever listing on Fortune’s 100 Best Companies to Work For. Morgan was also instrumental in the region securing its place as a leader in the areas of diversity and inclusion through programs like Autism at Work, and particularly the company’s receipt of EDGE certification – a recognition awarded by the World Economic Forum recognizing the company’s commitment to gender equality and equal pay in the workplace.

Jennifer has served in several leadership roles for SAP since joining the company in 2004. As head of SAP North America’s public sector organization, and later as president of its Regulated Industries business unit, she was a recognized thought-leader on government and public sector technology innovation, represented SAP to the U.S. Government, and testified before the United States Congress on technology and acquisition issues. Earlier in her career, Morgan served in various management roles at Siebel Systems and Accenture.

Jennifer is a proud graduate of the James Madison University in Harrisonburg, Virginia. Morgan serves on the Board of Directors of the Bank of New York Mellon, a global leader in investment management and investment, as well as on the non-profit boards of the National Academy Foundation and the Board of Advisors at James Madison University’s College of Business.

Jennifer is a member of the College of Business Board of Advisors as well as the Marketing Advisory Council.

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