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Author Alert
Posted: Friday May 22, 2020 12:00:00 AM       Post Subject: IT Service Support Ticketing system (Cherwell) is unavailable

The IT Service and Support ticketing system is currently unavailable for IT staff to access work tickets. IT is aware and working on the issue. The IT Service Portal (its.jmu.edu) does not appear to be affected at this time for searching knowledge articles or ticket submittal.

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