A-to-Z Index

Frequently Asked Questions

Top 5 Questions

  • Why is there a hold on my (student's) account?
    Our office places holds on accounts with past due charges. Tuition and fees are considered past due after the Friday of the first week of the semester. Charges can also be from other areas (i.e. Parking, Health Center, and Judicial), and these charges are considered past due once transferred to our office.

  • Why haven't I received a bill yet?
    All student bills are online. Notification of these bills is through the student's JMU email account. This notification will explain to the student how to log into the system. Parents may also be set up as Authorized Payers who can then view (and if they desire pay) the bill online as well.

  • When is the tuition due date?
    The due date is the Friday of the first week of the semester.

  • Where can I mail a check?
    Make checks payable to James Madison University. Please include the student's ID number or other form of identification so that we know to which account to apply the check.
    Please send checks as well as any other correspondence to our office:
       University Business Office
       170 Bluestone Dr.
       MSC 3516
       Harrisonburg, VA 22807

    For overnight mail, please use:
       170 Bluestone Dr.
       Warren 302
       Harrisonburg, VA 22807

  • Why does nothing happen when I click "My Bill - QuikBILL"?
    The electronic bill is opened in a pop-up window above the current MyMadison session. Most likely a pop-up blocker is preventing this window from opening. Some common popup blockers that may cause this issue are the MSN Toolbar, the Google Toolbar, the Yahoo! Toolbar, and the ViewPoint Toolbar. Internet Explorer also has a built-in pop-up blocker in recent versions.

  • Bonus question - I have a hold, can I still eat?
    Our holds only prevent changes to your course enrollment and the mailing of transcripts and diplomas. You can still eat, get into your residence hall, access blackboard, and attend classes.

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Mission

We are committed to quality customer service in order to prepare students to be financially responsible, to provide support and payment options for their families, and to protect the assets of the university with accurate and timely financial procedures.