Frequently Asked Questions

Refund Questions

  • Do I need to enroll in the Duke Dog Direct Deposit program?
    Parents: You only need to enroll in the Direct Deposit program if you have filled out the loan application for a Parent PLUS loan.

    Students: Every Student at JMU should enroll in the program. Freshman, transfers, even students who have never received any refund from the University Business Office. In the event that you become eligible for a refund, this will allow timely transfer of funds to your bank account.

  • What information do I need to enroll in Direct Deposit?
    In order to enroll, you will need a valid bank account, its routing (or Transit) number, and its account number. These numbers are located on your checks or can be found in the bank statements received from your bank. See our Duke Dog Direct Deposit Program Information Sheet (doc) (pdf) for more specific details.

  • Where can I register for Direct Deposit?
    Parents: The parent who signed the PLUS loan paperwork needs to print a Direct Deposit Authorization Form for Parent PLUS Loan refunds (doc) (pdf) and send it to the University Business Office WITH a voided check attached.

    Students: You will register via ecampus. Once in ecampus, go to Finances - Direct Deposit. When you input your information into the system, you are automatically enrolled in the program.

  • How long will it take to have my refund deposited into my bank account?
    You may view your student financial account on e-campus or QuikBILL. Once you see a refund posted on this account, please allow at least 5-7 business days for the refund to be deposited into your bank account. It is your responsibility to verify that the refund has been credited to your bank account before writing checks against these funds.

  • What happens if I change or close my bank account?
    Please be sure to keep your banking information updated by changing it on e-campus or by sending us an updated Direct Deposit Authorization Form for Parent PLUS Loan refunds (doc) (pdf) indicating the change. If money has been direct deposited into a closed account, the bank will return it to us and we will then create a refund check and send it to your home adress within 10 business days.

  • Can I have my refund direct deposited into my savings account?
    You may have your refund deposited into a checking or savings account. However, you can only designate one account for all refunds.

  • I have just turned in my Financial Aid package. How long will it take to get a refund?
    Please refer to information from JMU's Financial Aid Office with special attention to the "Financial Aid, Disbursements, Your Bill and Refunds" section of the JMU Terms and Conditions for Financial Aid.

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Mission

We are committed to quality customer service in order to prepare students to be financially responsible, to provide support and payment options for their families, and to protect the assets of the university with accurate and timely financial procedures.