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Commerce Manager

Commerce Manager was established for departments that would like to accept online credit card payments for one time events, such as conference registrations, workshop registrations, etc. Commerce Manager is a payment processing site. It can collect some participant information, but may be limited as it is not an event management system. All events must first be approved by the Assistant Vice President for Finance. The approval is requested by completing the following form. The approved form must be sent to the University Business Office at MSC 3516 a minimum of 30 days prior to the payment acceptance start date.

For more information, please contact Katie Hottinger at (540) 568-3523 or hottinkb@jmu.edu.

Commerce Manager QUIKLinks (JMU Staff Use Only)

Customer Service Rep - CSR Login
Reporter - Reporter Login
Administrator - Administrator Login

Commerce Manager Usage Request

All Business Synopsis Forms must be completed in addition to the Commerce Manager Request Form if you wish to collect credit card payments for an event.

•Business Activity Synopsis CBA Form
•Business Activity Synopsis Form

•Commerce Manager Request Form
•Commerce Manager Request Form Instructions
•Departmental Information for Pulling Daily Reports

Commerce Manager Overview

Credit Cards Accepted:

  • VISA
  • MasterCard
  • American Express
  • Discover

University Business Office Responsibilities:

  • Sets up the event using information from the Commerce Manager Request Form
  • Makes changes to the event as requested by the department via email
  • Provides the department with url to be placed on the department's webpage
  • Provides the department with login information to reports
  • Settlement reporting daily
  • Deposit funds collected weekly to the department and provides backup documentation
  • Reconciles local bank account monthly
  • Processes refunds to customers as requested by the department via email

Department Responsibilities:

  • Completes the Commerce Manager Request Form 30 days prior to the payment acceptance start date
  • Links the departmental webpage to Commerce Manager (link will be provided)
  • Logs into Commerce Manager daily to pull new orders (login information will be provided)
  • Order fulfillment
  • Emails the University Business Office regarding changes needed or to inactivate the event
  • Emails the University Business Office to issue a refund to a customer
  • Reconciles deposits against your departmental budget
  • Provides assistance and answers all customer questions



Mission

We are committed to quality customer service in order to prepare students to be financially responsible, to provide support and payment options for their families, and to protect the assets of the university with accurate and timely financial procedures.