One Friday of each month is dedicated to the Professional Book Club. The Training and Development Department hosts an informal discussion led by guest facilitators from 11:00 AM to 12:00 PM on a variety of professional development topics.
JMU employees are welcome to join in the conversation and can sign up through MyMadison for topics that interest them. The series is offered "a la carte." Attend all the sessions or only the discussions that most interest you.
Participants are encouraged to read the monthly selection before attending the discussion. A limited number of books are available to be checked out of the Training and Development Professional Resource Collection for a two week period. Some books are also available on audio/CD.
Please contact Kassi Redifer (firstname.lastname@example.org) via email or phone (8-4104) to borrow the books or request an audio/CD version.
Managing Multiple Bosses: How to Juggle Priorities, Personalities & Projects – and Make It Look Easy
by Pat Nickerson
Course# TD1845 Competency: Administrative Skills
Session Information: Friday, January 17, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Alton Mosley, Jr., Administrative & Operations Specialist, Business Services
Corporate trainer Pat Nickerson offers solutions for surviving multi-boss stress with sanity and good cheer. Each chapter explores specific responses to multiple demands, such as acting assertively, delegating, managing difficult personalities, and saying "no" without actually using the word.
Be Our Guest: Perfecting the Art of Customer Service
by Disney Institute and Theodore Kinni
Course# TD1846 Competency: Customer Service
Session Information: Friday, February 21, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Dana Rigney, Payroll Operations Manager, Payroll Services
Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.
The Thank You Economy
by Gary Vaynerchuk
Course# TD1850 Competency: Customer Service
Session Information: Friday, March 21, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Betsy Hay, VP, Wellness and Community Services, Virginia Mennonite Retirement Community
The Thank You Economy offers compelling, data-driven evidence that we have entered into an entirely new business era, one in which the companies that see the biggest returns won't be the ones that can throw the most money at an advertising campaign, but will be those that can prove they care about their customers more than anyone else.
This powerful and inspiring new book shows how one person can make a difference, as Kidder tells the true story of a gifted man who is in love with the world and has set out to do all he can to cure it. Mountains Beyond Mountains shows how radical change can be fostered in situations that seem insurmountable, and it also shows how a meaningful life can be created.
Help Is Not a Four Letter Word: When Doing It All is Doing You In
by Peggy Collins and Deborah Saverance
Course# TD1849 Competency: Administrative Skills and Work/Life Wellness
Session Information: Friday, May 16, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Renee Reed, Employment Outreach Specialist, Human Resources and Kim Thompson, Assistant to the AVP, HR, Training & Performance
Help Is Not a Four Letter Word helps you: identify the signs and symptoms of Self-Sufficiency Syndrome, break the cycle of extreme self-sufficiency, ask for help when you really need it, learn who and who not to ask for help, and balance your personal and professional life.
"Embrace the importance of now, and refuse to allow the lull of comfort, fear, familiarity, and ego to prevent you from taking action on your ambitions... the cost of inaction is vast. Don't go to your grave with your best work inside of you. Choose to die empty." Die Empty is a tool for people who aren't willing to put off their most important work for another day.
Lead to Succeed and You Won’t Manage to Fail
by Corey W. Grant
Course# TD1851 Competency: Leadership
Session Information: Friday, July 18, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Raymond Brown, Professional Development Specialist, Training and Development
Lead to Succeed and You Won't Manage to Fail gives you an inside look at what it takes to not only become a great manager but a legendary leader. Written with the career focused individual in mind, this book is a straight-forward look at what successful leaders do to maximize their effectiveness both before and after they become managers. Learn firsthand what it takes to lead like a legend, because if you can lead well... you won't manage to fail!
The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations
by James Kouzes and Barry Posner
Course# TD1847 Competency: Leadership
Session Information: Friday, August 15, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Brian Charette, Associate VP, University Planning and Analysis
The Leadership Challenge focuses on the toughest organizational challenges leaders face today. The book addresses changes in how people work and what people want from their work and is an indispensable resource for leaders at all levels.
Who Took My Pen… Again? Secrets from Dynamic Executive Assistants
by Jasmine Freeman, Nancy Fraze and Joan Burge
Course# TD1853 Competency: Administrative Skills
Session Information: Friday, September 19, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Meghan Schaeffer, Assistant to the Director, Human Resources
Overflowing with secrets, tips, and tools of the profession, this book is a ready resource created by those who walk the walk and talk the talk of the complex administrative professional role. Who Took My Pen... Again? offers practical, creative strategies for achieving success and building leadership attributes, compiled from the diverse experiences of high-achieving administrative professionals in a wide variety of businesses and industries.
The 3rd Alternative: Solving Life’s Most Difficult Problems
by Stephen R. Covey
Course# TD1854 Competency: Customer Service
Session Information: Friday, October 17, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Michael McCleve, Associate Director, Dux Center, Madison Union
The 3rd Alternative introduces a breakthrough approach to conflict resolution and creative problem solving, transcending traditional solutions to conflict by forging a path toward a third option, a 3rd alternative that moves beyond your way or my way to a higher and better way—one that allows both parties to emerge from debate or even heated conflict in a far better place than either had envisioned.
If It Wasn't For The Customers I'd Really Like This Job by Robert Bacal
Course# TD1855 Competency: Customer Service
Session Information: Friday, November 21, 2014, 11:00 AM - 12:00 PM, Wine-Price
Facilitated by: Rick Larson, AVP, HR, Training & Performance
Are you bedeviled by your difficult customer? Are angry or emotional customers taking out their fears and frustrations on you? Do you find yourself "taking home difficult customers" and letting them rent space in your head? If It Wasn’t for the Customers I'd Really Like This Job is written for anyone dealing directly with customers in any industry from hospitality to business to business this book provides you with both the principles and words to defuse almost all difficult and scary customer situations.
Lean In: Women, Work and the Will to Lead
by Sheryl Sandberg
Course# TD1856 Competency: Leadership and Work/Life Wellness
Session Information: Friday, December 12, 2014, 11:00 AM – 12:00 PM, Wine-Price
Facilitated by: Cannie Campbell, Director, University Health Center and Jennifer Campfield, Director, Training and Development
In Lean In, Sheryl Sandberg examines why women’s progress in achieving leadership roles has stalled, explains the root causes, and offers compelling, commonsense solutions that can empower women to achieve their full potential. She describes specific steps women can take to combine professional achievement with personal fulfillment and demonstrates how men can benefit by supporting women in the workplace and at home.