Note: This workshop is capped at 15 participants

Total Workshop Time: 2 Hours

Pre-requisites: None


Every manager and employee has heard the phrase "The customer is always right." But let's face it, sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's fast-paced, high-stress workplace. Perfect Phrases for Customer Service provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.

In this workshop participants will:

  • Discuss common explanations of difficult customer behavior
  • Learn and practice using tools and techniques for successfully handling even the most cantankerous customers

This workshop is based on the book Perfect Phrases for Customer Service by Robert Bacal.

Facilitated by: Suzanne Vance, Training Coordinator, Talent Development

Upcoming Classes

Related Classes

Level: Advanced

Type: Single Session

Competency: Customer Service

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