TD1344


Note: A minimum pre-registration of 8 participants is required for this workshop to be facilitated as scheduled.

Total Workshop Time: 2 Hours

Pre-requisites: None.

Description:

Ugh it’s Monday.  Why is there so much traffic today?  My parking space is too far away.  My office is too cold.  Why do I keep getting these mass emails?

Sometimes it feels like nothing is going right and once we start complaining it can be hard to stop and turn our day around.  That complaining can breed negativity that impacts our overall health and happiness and damages our relationships if we don’t keep it in check.  Even if we aren’t the ones complaining being around a chronic complainer can be equally detrimental to our daily life.

Based on the book The No Complaining Rule by Jon Gordon, this workshop will explore ways to devote our energy on what we CAN do instead of what we CAN’T do and create a no complaining culture in our workplace.

In this session participants will:

  • Learn about the “No Complaining Rule”
  • Learn about the impact of negativity and complaining on individuals, teams, departments, and organizations
  • Assess personal “complainer levels” and identify ways to turn complaining into positive actions
  • Identify “No Complaining” tools and techniques and then decide when to use them
  • Learn how to sustain a “No Complaining Culture”
  • Create a “No Complaining” Action Plan

Facilitated by: Suzanne Vance, Training Coordinator, Talent Development

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Type: Single Session

Level: Advanced

Competency: Customer Service

Series: New for 2016

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