TD1616


Note: The workshop is capped at 20 participants

Total Workshop Time: 2 Hours

Pre-requisites: None

Description:

“Your business is not what you sell: it’s who you serve. So Give ‘em the Pickle!” ~ Bob Farrell, Farrell’s Ice Cream Parlour

Customer service is about who you serve and how you serve them. This fun, interactive session is all about taking care of the customer. Participants will learn how to connect with customers, anticipate customer needs, delight customers and inspire others.

In this session, participants will:

  • Assess team and personal service
  • Identify customers
  • Identify “Pickles”
  • Determine strategies for “giving away pickles”
Develop “Pickle” action and accountability plans

Facilitated by: Gail Napora, Professional Development Specialist, Talent Development

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Level: Fundamental

Type: Single Session

Competency: Administrative Skills

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