TD1120


Note: This workshop is capped at 16 participants.

Total Workshop Time: 3 Hours

Pre-requisites: TD1185: Difficult Conversations Part I

Description:

In Part I, we focused on the 'nuts and bolts' of handling conflict effectively. However, talking about it in a professional development session is a lot different than using the tools in an actual conversation. In this session, we will review the tips shared in Part I and then practice applying them in real-life discussions.

In this workshop participants will:

  • Review the Difficult Conversations Model
  • Identify some pre-planning questions
  • Complete a Difficult Conversations Plan
  • Practice having a difficult conversation

This workshop is based on the book Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher.

Facilitated by: Pat Kennedy, Program Director, IHHSS

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Level: Intermediate

Type: Single Session

Competency: Communication

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