Difficult Conversations, Part II

TD1120

Note: This workshop is capped at 16 participants.

Total Workshop Time: 3 Hours

Pre-requisites: TD1185: Difficult Conversations Part I

Description:

In Part I, we focused on the 'nuts and bolts' of handling conflict effectively. However, talking about it in a professional development session is a lot different than using the tools in an actual conversation. In this session, we will review the tips shared in Part I and then practice applying them in real-life discussions.

In this workshop participants will:

• Review the Difficult Conversations Model
• Identify some pre-planning questions
• Complete a Difficult Conversations Plan
• Practice having a difficult conversation

This workshop is based on the book Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher.

Facilitated by: Pat Kennedy, Program Director, IHHSS