Note: This workshop is capped at 16 participants

Total Workshop Time: 3 Hours

Pre-requisites: None

Description: Count to 20. Take a deep breath. Don’t take it personally. We’ve all heard it. But how do you do it? Although we all value our customers, there are times when we can feel our blood pressure rising and we notice the tone of our voice beginning to change. In this workshop, we will study those challenging customers and create strategies to serve them effectively.

Facilitated by: Karen Sampson, Systems Administration Coordinator, Office of Residence Life

Related Classes

Type: Single Session

Level: Fundamental

Competency: Customer Service

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