TD2179


Note: This workshop is capped at 16 participants.

Total Workshop Time: 3 Hours

Pre-requisites: None

Description:

Providing great customer service requires us to anticipate customers' needs and prevent customer service problems before they happen. Making customers happy doesn’t mean buying into the old adage, “The customer is always right.” The customer is often preposterously wrong. In this workshop we will work to move beyond a literal interpretation of this expression and towards its deeper meaning of placing your customers first and taking good care of them at every turn. Come to this workshop to learn how to provide “Hero-Class customer service.”

In this workshop, participants will:

  • Learn what constitutes great customer service
  • Explore how to avoid the “seven service triggers”
  • Identify ways to  deal with “nightmare customers”
  • Learn how to become a “hero” to your customers

Facilitated by: Jennifer Campfield, Director of Talent Development

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Level: Advanced

Type: Single Session

Competency: Customer Service

Series: New for 2017

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