Every supervisor dreams of a high-performing team where things just "click," and people work to accomplish goals beyond the status quo. If you want to have a team where acceptance, belonging and contributions are valued, and productivity and morale are high, come to at least five of the 7 workshops drawn from the Manager Moments series produced by Media Partners.

After completing 5 of the 7 sessions listed below, participants will earn a certificate. Workshops can be taken in any order and do not have prerequisites.


Session 1: Assess Your Team (TD2339)

Is your team strong? Is it troubled, stalled, or simply going through the motions? This module uses the characteristics of a high-performing team to help assess your team’s strengths and needs. Take this workshop to understand the first step toward building a successful and happy team.

After completing this workshop participants will be able to:

  • Identify the main takeaways of the ‘Assessing Your Team’ video
  • Recall the 7 characteristics of a high performing team
  • Separate self from the results of a team assessment
  • Design an improvement plan to better assist your team

Session 2: Unity (TD2340)

Do you want to create a more inclusive culture within your team? This module breaks down people’s basic emotional needs into three categories and creates direct paths to fulfill those needs in a team setting. Take this workshop to understand how to create a high performing team through the creation of a meaningful culture.

After completing this workshop participants will be able to:

  • Identify the main takeaways of the ‘Unity’ video
  • Understand the benefits of a unified team
  • Identify the A, B, C’s of team members’ basic needs
  • Establish a plan of action to create unity within your team

Session 3: Diagnose Problems (TD2341)

In this session (3) you will diagnose team unity and understand why teams "slump," or lack energy and enthusiasm.

Specific learning objectives are:

  • View the video How to Diagnose Team Problems
  • Identify leader driven problems (9 questions)
  • Identify employee driven problems (3 types)
  • Create a plan for your team

Session 4: Improve Communication (TD2342)

In this session (4) you will discover more ways to improve team communication.

Specific learning objectives are:

  • View the video Improve Team Communication
  • Identify how to communicate bad news
  • Identify how to communicate good newsIdentify how to communicate the big picture
  • Develop a personal communication strategy

Session 5: Mediate Disputes (TD2343)

In this session (5) you will see and practice how to mediate a team dispute.

Specific learning objectives are:

  • View the video Mediate a Team Dispute
  • Understanding who is responsible for what in a conflict
  • Appropriate verbal and non-verbal behaviors in resolving a dispute
  • The reason a triad works well to resolve a disagreement
  • Practice mediating a dispute

Session 6: Restore Unity (TD2344)

In this lesson (6) you will find out how to restore team unity when things are out of sync or cliques have formed.

Specific learning objectives are:

  • View the video Restore Team Unity
  • Review and understand the A, B, and C of a team member
  • Using the A, B, and C to assess the situation
  • Establish a personal plan for re-energizing the team

Session 7: Stages (TD2345)

In this session (7) you will learn why teams are always in flux and what the stages of a team are.

Specific learning objectives are:

  • View the video Understanding the Stages of a Team
  • Identify four stages of a team (per Tuckman)
  • Gain understanding of the cyclical flow of a team
  • Identify things to watch for as the team evolves
  • Create a personal plan for monitoring the team

Back to Top