Every supervisor dreams of a high-performing team where things just "click," and people work to accomplish goals beyond the status quo. If you want to have a team where acceptance, belonging and contributions are valued, and productivity and morale are high, come to at least five of the 7 workshops drawn from the Manager Moments series produced by Media Partners.

After completing 5 of the 7 sessions listed below, participants will earn a certificate. Workshops can be taken in any order and do not have prerequisites.


Session 1: Assess Your Team (TD2339)

Is your team strong? Is it troubled, stalled, or simply going through the motions? This module uses the characteristics of a high-performing team to help assess your team’s strengths and needs. Take this workshop to understand the first step toward building a successful and happy team.

After completing this workshop participants will be able to:

  • Identify the main takeaways of the ‘Assessing Your Team’ video
  • Recall the 7 characteristics of a high performing team
  • Separate self from the results of a team assessment
  • Design an improvement plan to better assist your team

Session 2: Unity (TD2340)

Do you want to create a more inclusive culture within your team? This module breaks down people’s basic emotional needs into three categories and creates direct paths to fulfill those needs in a team setting. Take this workshop to understand how to create a high performing team through the creation of a meaningful culture.

After completing this workshop participants will be able to:

  • Identify the main takeaways of the ‘Unity’ video
  • Understand the benefits of a unified team
  • Identify the A, B, C’s of team members’ basic needs
  • Establish a plan of action to create unity within your team

Session 3: Diagnose Problems (TD2341)

Is your team exhibiting a lack of energy, enthusiasm, or even worse, combative behavior?  Sometimes identifying the root cause can be very difficult.  This module breaks down manager and employee behaviors which can threaten a team’s culture and environment. Learn how to identify these contributing factors, address them, and move forward to enhance your team’s unity.

After completing this workshop participants will be able to:

  • List the behaviors that can affect team dynamics
  • Identify the threats impeding your team’s success
  • Establish a plan of action to increase your team’s unity

Session 4: Improve Communication (TD2342)

In today’s age, we have many avenues which we can use to facilitate communication with others.  Even with these options, it does not make communication any easier. Join us for this workshop to learn practical ways to communicate as a leader, with your team. 

After completing this workshop participants will be able to:

  • Share bad news with your team
  • Communicate good news and praise with your team
  • Understand how to enrich your team’s knowledge base
  • Implement open and regular communication as part of your leadership style

Session 5: Mediate Disputes (TD2343)

In this session (5) you will see and practice how to mediate a team dispute.

Specific learning objectives are:

  • View the video Mediate a Team Dispute
  • Understanding who is responsible for what in a conflict
  • Appropriate verbal and non-verbal behaviors in resolving a dispute
  • The reason a triad works well to resolve a disagreement
  • Practice mediating a dispute

Session 6: Restore Unity (TD2344)

In this lesson (6) you will find out how to restore team unity when things are out of sync or cliques have formed.

Specific learning objectives are:

  • View the video Restore Team Unity
  • Review and understand the A, B, and C of a team member
  • Using the A, B, and C to assess the situation
  • Establish a personal plan for re-energizing the team

Session 7: Stages (TD2345)

In this session (7) you will learn why teams are always in flux and what the stages of a team are.

Specific learning objectives are:

  • View the video Understanding the Stages of a Team
  • Identify four stages of a team (per Tuckman)
  • Gain understanding of the cyclical flow of a team
  • Identify things to watch for as the team evolves
  • Create a personal plan for monitoring the team

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