Our Residence Halls

Welcome to the ORL Maintenance Request Center

Please enter work requests for your room and residence hall by clicking here.

FOR EMERGENCY REPAIRS:

An emergency is anything which would pose a threat to the health or safety of a resident or could cause damage to the facilities.

Contact your RA, Hall Director or House Manager instead of placing an on-line maintenance request.
Call ORL Business Operations at 568-7576 during office hours M-F, 8:00-5:00.
After 5:00 p.m. and on weekends, call FM Work Control at 568-6101.

For CABLE, PHONE OR INTERNET JACK issues, email Telecom directly at telecom@jmu.edu or call 568-6471.

For VENDING issues, call Vending directly at 568-6363.

For LAUNDRY EQUIPMENT, please use the following procedure:

Call Caldwell-Gregory at 1-800-927-9274.
Place an “out of order” sign on the machine.
To request a refund, email busops@jmu.edu.

For COMPUTER PROBLEMS, call the Help Desk at 568-6471.

If you have any questions concerning your request, please call ORL Business Operations at 568-7576 or email busops@jmu.edu.

Routine maintenance requests are usually completed within 3-5 days.
Emergency maintenance requests are usually completed within 24 hours.

Our Mission Statement

The Office of Residence Life at James Madison University is committed to designing and maintaining a caring environment that encourages academic success, respect, personal growth and responsibility to one's community.

Quick Links

Maintenance Request

Dashboard Residence Hall utility monitoring program

Photos

Potomac Hall

Weaver Hall