Planning.  The Program Manager:

·         directs the development of short-, intermediate- and long-range planning related to university and divisional missions;

·         sets objectives and priorities based on university and division goals;

·         develops and manages departmental fiscal procedures in relation to goals, objectives, and university priorities;

·         leads the department in developing individual and unit goals in support of division and university goals;

·         develops strategies and work plans for accomplishing goals;

·         coordinates and assumes accountability for the acquisition and use of university resources at the departmental level (financial, human, facilities, equipment, materials);

·         anticipates, identifies and responds to problems and issues related to departmental functions;

·         organizes tasks in logical sequences and identifies required resources;

·         investigates new methodologies and technologies that may impact on the effectiveness of departmental functions.

Leadership. The Program Manager:

·         represents the department and its mission and values throughout the university in matters of policy development and implementation, institutional relationships and program administration;

·         promotes productive, creative working environments;

·         maintains high performance standards under pressure;

·         leads the staff in periodically reviewing and revising organization vision, mission, values, goals, and objectives;

·         coordinates centralized decision making processes, including those related to identification and solution of administrative and educational problems, acquisition and use of technology, space utilization, and program development;

·         understands procedures, policies and responsibilities of functional area;

·         interacts with others to achieve university goals;

·         acquires and maintains a body of knowledge and expertise in higher education, student affairs, and functional expertise;

·         balances autonomy with interdependence (can manage independently if necessary but chooses to collaborate whenever possible).

Education.  The Program Manager:

·         maintains a body of knowledge about departmental, student learning and development, organizational development and behavior, administrative practices and higher education issues and principles;

·         teaches undergraduate and/or graduate classes as appropriate;

·         provides information, consultation and professional assistance to other offices and functions as needed;

·         creates seamless educational environments for students by facilitating the integration of learning opportunities for which the department is responsible with learning opportunities that originate within other offices, including academic departments.

Staffing.  The Program Manager:

·         oversees the recruitment, selection, orientation, development and assimilation of a diverse staff;

·         supervises senior staff and selected support staff, develop performance plans and work assignments, and oversee periodic formal and informal performance evaluations of all staff;

·         staffs the functional area with the appropriate number and mix of employees;

·         creatively addresses staff shortages, vacancies, etc.;

·         delegates authority and responsibility to efficiently and effectively achieve goals;

·         supports staff in increasing their capabilities to contribute and develop through departmental training and professional development;

·         promotes productive, creative, empowering work environments and assures that staff have the resources, direction and support needed to grow as individuals and accomplish agreed upon departmental goals.

Measurement. The Program Manager:

·         initiates and facilitates departmental measurement including needs assessment, outcomes assessment, program evaluation, and performance appraisal;

·         provides staff with ongoing feedback and coaching;

·         facilitates recognition efforts within the functional area

·         prepares and maintains reports, statistics and presentations related to the work of the department.

Communication and coordination:   The Program Manager:

·         communicates departmental priorities, policies, procedures, decisions to staff and constituents;

·         communicates mission, vision, continuing goals and issues to the broader university community;

·         prepares and maintains reports, statistics, and presentations related to functional area;

·         facilitates the flow of information inside and beyond the functional area.

·         serves on divisional and university committees, missions and task forces;

·         provides coordination with other offices to insure the availability of services and to avoid duplication of services;

·         provides information and professional judgment to other division and university personnel related to student needs, interests and issues;

·         participates in the functions of the division and supports staff participation in divisional functions;

·         responds to the changing needs of the university by developing generalist knowledge and performing in a generalist capacity as needed.