Charles White
Assistant Professor
Office: 509 Zane Showker Hall
Phone: (540) 568-3043
E-mail: whitecd@jmu.edu
|
|
Courses
COB 300A
Integrated Functional Systems - Management
About
COB 300
Course Site
COB300.com (developed by COB300
students)
Principles of Management: Organizational Theory and Behavior
Introduction to Human Resource Management
Leadership
Education
Ph.D. - The University of Alabama - Management; Specialization
in Organizational Behavior
M.A. - The University of Alabama - Human Resource Management
B.A. - The Baptist College of Florida - Theology; Minor in
Psychology
Professional Certification
Senior Professional in Human Resources (SPHR) - Human Resource
Certification Institute
Research and Professional Interests
A wide range of HR research has shown
that one of the primary drivers of turnover in organizations is poor
relations with managers and that effective relationships between
managers and employees positively impact subordinate performance,
satisfaction, commitment. Additionally, intra-organizational
relationships serve as the building blocks for the development of social
capital, a unique and valuable resource for organizations in the quest
for sustainable competitive advantage. My research has focused on how
rapport theory (drawn from sociolinguistics and counseling research)
could be very useful for informing and training front-line managers in
improving their communications to and relationships with employees.
Rapport management is a tool that can help us understand how
leaders effectively or ineffectively maintain relationships through
their use of language.
My continuing research
programs will assess leader characteristics
(such as emotional intelligence and political skill) related to the use
of rapport management behaviors. The identification of specific leader
characteristics related to a leader’s rapport management behaviors will
provide valuable information for both the selection and development of
leaders in organizations. The second program of research related to
rapport management will focus on understanding how rapport management
behaviors at the individual level can contribute to overall
organizational performance through the development of social capital.
Key Publications
White, C.D., Campbell, K. & Durant,
R. (2007). Necessary evils, (in)justice, and rapport management.
Journal of Business Communication, 44, 1-26.
Kacmar, K.M., Zivnuska, S., White, C.D.
(2007). Control and exchange: The impact of work environment on
the work effort of low relationship quality employees. Leadership
Quarterly, 18, 69-84.
Campbell, K.S., White, C.D., &
Johnson, D. (2003). Leader-member relations as a function of rapport
management. Journal of Business Communication, 40, 170-194.
Professional Experience
Human Resource Partner (Generalist) - The University of Alabama
Human Resource Specialist/Compensation Analyst - The University of
Alabama
Human Resource Specialist - Sears
|
