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Conflict Resolution Resources

Employee Mediation Services JMU Policy 1404

Issues affecting a working relationship can successfully be addressed through mediation. Anything that a "good open talk" would help is appropriate for mediation. During these facilitated conversations, people find common ground and explore possible solutions to the problem(s). Visit JMU's Employee Mediation Services website to learn more about mediation and conflict resolution techniques.

Employee Ombudsperson

Your Employee Ombudsperson listens while you:

  • voice concerns
  • seek to evaluate situations
  • organize thoughts to figure out options
  • talk through problems
  • explore mediation as a means to resolve conflict
  • gain an understanding of university policies and procedures

Your employee ombudsperson offers neutral guidance to members of the JMU community and is only a phone call or email away when workplace issues and concerns arise. Additional information about this service can be found by visiting JMU’s Employee Ombudsperson's website or by contacting Cathy Thomas at (540) 568-3967, thomasce@jmu.edu.

Employment Dispute Resolution (EDR)

Wage employees are not eligible to use the state grievance procedure. However, they may consult with the Office of Employment Dispute Resolution in Richmond, Virginia concerning work-related problems.

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