Employee Mediation Services JMU Policy 1404
Issues affecting a working relationship can successfully be addressed through mediation. Any issues that a good open talk would help resolve is appropriate for mediation. During these facilitated conversations, participants find common ground and explore possible solutions to the problem(s). Visit JMU's Employee Mediation Services website to learn more about mediation and conflict resolution techniques.
Your Employee Ombudsperson listens while you:
Your employee ombudsperson offers neutral guidance to members of the JMU community and is only a phone call or email away when workplace issues and concerns arise. Additional information about this service can be found by visiting JMU’s Employee Ombudsperson's website or by contacting Cathy Thomas, (540) 568-3967,firstname.lastname@example.org.
Office of Employment Dispute Resolution (EDR)
The Office of Employment Dispute Resolution in Richmond, Virginia is another resource for employees concerning work-related problems and provides a number of resolution tools to address workplace conflicts constructively.
Non-probationary, classified employees have access to the Grievance Procedure to address work-related complaints or disputes. This formal process is administered through the Office of Employment Dispute Resolution in Richmond, Virginia. When informal methods do not lead to a settlement of differences, the formal Grievance procedure may be the next step in conflict resolution.
Some examples of issues which may be grieved include:
Whenever possible, the university encourages employees to discuss concerns with their immediate supervisor, or in certain cases with upper management, to seek solutions to work-related problems. Employee Mediation Services are available to all employees. The Employee Ombudsperson assists employees with the process and provides forms for filing a grievance. For additional information on the Grievance Procedure visit EDR’s website or contact an EDR consultant at (888) 232-3842.
Non-probationary Campus Police Officers may seek an alternative process to EDR’s Grievance Procedure to address complaints within their department. Campus Police Officers may contact the Employee Ombudsperson for assistance with either process.
Employee Assistance Program (EAP)
The Employee Assistance Program is a confidential assessment, referral, and short term problem-solving service available to all employees and qualified members of their households through the employee's health plan.