Chapter 1 Communication: The Starting Line

• 1.

Define the basic communication elements contained in the communication models (channel, sender, receiver, message, encode, decode, context, noise, feedback)

• 2.

What is the difference between intrapersonal, interpersonal, small group, and public communication?

Chapter 2 Culture

• 3.

Define culture

• 4.

Explain how culture influences communication

• 5.

Define ethnocentrism and cultural relativism

• 6.

What is a stereotype?

• 7.

What are the differences between individualistic and collectivistic cultures?

• 8.

What are the differences between low and high power distance cultures?

• 9.

What are the differences between masculine and feminine cultures?

• 10.

What are the differences between high and low-context communication styles?

Chapter 3 Self Concept

• 11.

How is the self-concept developed?

• 12.

What are some of the influences on perception (gender, culture, past experiences, mood, context, etc.)?

• 13.

What is self-disclosure?

• 14.

Explain the elements of the Johari's Window.

• 15.

What is the self-fulfilling prophecy?

• 16.

Define the concepts of depth and breadth in terms of self-disclosure.

Chapter 4 Perception

• 17.

Define perception.

• 18.

What is a perceptual set?

• 19.

What is an inference?

Chapter 5 Language

• 20.

Define language.

• 21.

Explain the symbolic nature of language.

• 22.

Explain the difference between connotative and denotative meaning.

• 23.

Explain the Sapir-Whorf hypothesis and linguistic relativity.

Chapter 6 Nonverbal Communication

• 24.

What are the functions of nonverbal communication (complementing, substitution, regulation, and accentuation)?

• 25.

Explain the major types of nonverbal communication: Kinesics, paralanguage, chronemics, territoriality, proxemics, and haptics.

• 26.

Can you identify the kind of nonverbal communication exhibited in an example?

• 27.

How does culture influence nonverbal communication?

Chapter 7 Listening

• 28.

Define listening by its basic elements (hearing, understanding, remembering, interpreting, evaluating, and responding).

• 29.

What are the different types of listening?

• 30.

What are some of the most common ineffective listening behaviors?

• 31.

What is the difference between hearing and listening?

• 32.

Define paraphrasing.

• 33.

When is paraphrasing most effectively used?

• 34.

Define empathy (empathetic).

• 35.

How is empathy exhibited most effectively?

• 36.

What behaviors fail to exhibit empathy?

Chapter 8 Understanding Relationships

• 37.

Define the stages of interpersonal development (initiating, experimenting, intensifying, integrating, bonding, differentiating, circumscribing, stagnating, avoiding, and terminating).

• 38.

Define the three internal relational dialectics (openness-privacy, novelty-predictability, and autonomy-togetherness).

• 39.

Define the concepts of depth and breadth in terms of self-disclosure (social penetration theory).

• 40.

 Explain the function of reciprocity in relationship development. 

Chapter 9 Person to Person

• 41.

Explain the difference between assertiveness and aggressiveness.

Chapter 11 Groups and Teams

• 42.

Define small group communication.

• 43.

What creates a cooperative climate?

• 44.

What are the advantages and disadvantages of small groups?

• 45.

What are group norms?

• 46.

What is a group role?

• 47.

Explain the difference between the three types of group roles.

• 48.

What is brainstorming?  What is critical to its success?

• 49.

Explain the decision-making process.

• 50.

Explain the advantages and disadvantages of the major forms of decision-making.

Chapter 12 Leading Others and Resolving Conflict

• 51.

Define the five most common conflict negotiation strategies.

• 52.

What is groupthink? How might groupthink be avoided?

• 53.

Define the major leadership styles (democratic, laissez-faire, and autocratic)

• 54.

What are the difference between styles, trait and situational approaches to leadership?

Chapter 13 The Speaker, the Audience, the Occasion, and the Subject

• 55.

Define the specific purpose and central idea (thesis statement) in public speaking.

• 56.

Why should speakers conduct a self-analysis prior to choosing a topic?

• 57.

What aspects of the audience should a speaker consider when choosing a topic?

• 58.

How might the occasion influence topic selection and development?

• 59.

What guidelines should be followed when selecting a topic for a public speech?

• 60.

Why is audience analysis important?

• 61.

What are the components of audience analysis?

Chapter 14 Developing Your Speech

• 62.

What are the types of supporting materials used in speeches?

• 63.

How might a speaker use the various types of visual aids during a speech (especially presentational software)?

• 64.

What problems are likely to arise in the use of visual aids? How should one manage these difficulties?

Chapter 15 Designing Your Speech

• 65.

What are the functions of a speech introduction?

• 66.

What are the critical elements of a speech conclusion?

• 67.

Can you identify the organizational pattern used in speeches (topical, spatial, chronological, & problem-solution)?

• 68.

What is a transition?

• 69.

What is the difference between main and subordinate ideas?

Chapter 16 Delivering Your Speech

• 70.

What is communication apprehension, speech anxiety, and/or stage fright?

• 71.

What are some of the guidelines for managing speech anxiety (stage fright)?

• 72.

Explain the differences between the major delivery styles (manuscript, memorized, extemporaneous, and impromptu).

• 73.

What impact do various delivery considerations have on an audience?

Chapter 17 Informative Speaking

• 74.

What are the criteria for evaluating supporting material?

• 75.

Can you distinguish between persuasion and informative speaking?

Chapter 18 Persuasive Speaking

• 76.

Define persuasion (influence of attitudes, behaviors & beliefs).

• 77.

Define the three Aristotelian modes of proof (ethos, logos, and pathos).

• 78.

What are the steps in Monroe's motivated sequence?  How does it work?

• 79.

How is credibility established?

• 80.

What should be considered when attempting to persuade an audience about highly controversial topics?

• 81.

Identify propositions of fact, value and policy.