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The Lock Shop is dedicated to excellence in customer service. It is our goal to provide reliable, responsive and timely locksmith services to the JMU community. The Lock Shop will provide and maintain effective control and security of university buildings as necessary for the protection of university personnel, students, and equipment as per university policy #4301.

Request a key

Keys are requested by a supervisor/professor/building coordinator through the FM AiM system. The requests will include the following information:

  • Full legal name of key recipient

  • Jac card number of key recipient

  • Building and room number of key needed (keycode if known)

  • Permanent issue or date key(s) will be returned

Once a request is entered in AiM, the key recipient will bring a copy of the work order to the Lockshop. Keys will be cut and issued at that time. All keys must be picked up in person and signed for by the recipient listed on the work order within 14 days. A picture will also be taken at that time for verification purposes.

Keys issued for a specific time period should be returned on or before the date specified on the work order. If keys are not returned by the date specified, the lock shop staff will contact the key recipient to verify the status of the key.

The listing of Building Coordinators is maintained by Risk Management.


  • Keys will not be cut prior to pick up.

  • Duplicate keys will not be issued to the same person for rooms on campus.

In the event a key is lost or stolen, contact Campus Police (568.6912) and the lock shop (568.6796) immediately.

Services Provided

  • Safes (combination changes only)
  • Automatic door openers
  • JMU vehicles
  • File cabinets
  • Desk locks
  • Lockers
  • Mailboxes
  • Keypad locks
  • Padlocks

Services Not Provided

  • Personal vehicles
  • Card readers
  • Bike locks
  • Safe cracking
Lockshop is located in the University Services Building, Room 104
Hours :  Monday - Friday 7:30 am- 4:00 pm (closed for lunch from 12 -1 pm.)
Phone : 540.568.6796

ETC Keys - Tech Classroom Keys are now managed by Center for Instructional Technology (CIT)

ETC Keys are managed by CIT.

CIT policy here.

ETC request page 

Email for more information.