Talent Development

Building Trust and Transparency (TD2377)

Mon, 25 Feb 2019 3:00 PM - 4:30 PM


Trust in the work environment is crucial to effective communication, well-being and productivity. However, sometimes trust can be compromised by a variety of different reasons such as politics, personal conflict, and timing which can lead to an environment of distrust among colleagues. In the small book, The Thin Book of Trust, Charles Feltman says that trust boils down to four things; sincerity, reliability, competence and care. Do you find others fit this criteria? Do others consider you trustworthy? How can you communicate to someone that you want to trust them, even if they don’t fit the criteria? Come to this session to learn lessons from Charles Feltman, such as how to build strong relationships with others, repair trust when it’s been broken and being consistent in your actions and language.

After the session, participants should be able to:

  1. Identify the 4 components of trust (according to Charles Feltman’s The Thin Book of Trust)
  2. Identify 6 things to do before having a conversation with someone about distrust
  3. Identify 5 steps to the conversation when confronting distrust
  4. Identify 1-2 best practices when it comes to trust in the workplace


Facilitated by: Cassidy Lawson, M.Ed., Career & Academic Advisor, Career & Academic Planning

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